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Shangri-La Paris

5.0 star property
Luxury Paris palace in 16th Arrondissement with 2 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Paris

Exterior
Room amenity
Daily buffet breakfast (EUR 62 per person)
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
View from room
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Gym
  • Room service
The price is S$2,078
includes taxes & fees
18 Dec - 19 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Terrace Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Terrace Room, 1 King Bed

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Terrace Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Terrace Suite, 1 King Bed

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex (Suite)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Duplex (Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eiffel View Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Eiffel View Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Duplex Eiffel View Suite 1 King

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Duplex Eiffel View Suite 1 King

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Heating
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Duplex Terrace Eiffel view suite

View from room

Duplex Terrace Eiffel view suite

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (La Suite Gustave Eiffel)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed (La Suite Gustave Eiffel)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Eiffel View Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Eiffel View Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Terrace Eiffel view room king bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Terrace Eiffel view room king bed

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Paris View, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite Paris View, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Heating
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Peninsula Paris

Pool
Spa
Pet-friendly
Free WiFi
9.8 out of 10, Exceptional, (313)
The price is S$2,751
includes taxes & fees
13 Dec - 14 Dec
The Peninsula Paris
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About the area

Map
10 Avenue d'Iena, Paris, Paris, 75116

What's nearby

  • Place du Trocadéro - 6 min walk - 0.6 km
  • Eiffel Tower - 10 min walk - 0.9 km
  • Champs-Élysées - 15 min walk - 1.3 km
  • Arc de Triomphe - 17 min walk - 1.5 km
  • Louvre Museum - 7 min drive - 3.4 km

Getting around

  • Iena Station - 2 min walk
  • Boulainvilliers Station - 5 min drive
  • Roissy - Charles de Gaulle Airport (CDG) - 41 min drive

Restaurants

  • ‪Bambini Paris - ‬5 min walk
  • ‪Monsieur Bleu - ‬5 min walk
  • ‪Le New York - ‬4 min walk
  • ‪Le Shang Palace - ‬1 min walk
  • ‪La Cantine Russe - ‬6 min walk

About this property

Shangri-La Paris

Luxury boutique palace near Place du Trocadéro
Located close to Eiffel Tower and Arc de Triomphe, Shangri-La Paris provides a terrace, a coffee shop/cafe and a garden. Indulge in a manicure/pedicure, a body wrap and a facial at the on-site spa. Enjoy a meal at the two on-site restaurants. Yoga classes and fitness classes are offered at the gym; Shangri-La Paris also has dry cleaning/laundry services, a fireplace in reception and a bar. In addition to a 24-hour business centre and a steam room, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool with sunloungers
  • Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
  • Express check-in, supervised childcare (surcharge) and massage treatment rooms
  • A ballroom, newspapers in the reception and a porter/bellboy
  • Guest reviews speak highly of the helpful staff
Room features
All 100 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with rainfall showers and deep-soaking baths
  • 43-inch HDTVs with premium channels
  • Electric kettles, daily housekeeping and desks

Awards and affiliations

Shangri-La Paris is listed in the 2011 Condé Nast Traveller Hot List.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (EUR 55 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 62 for adults and EUR 62 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 9,149 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Up to 10 kg per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 15.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 62 for adults and from EUR 62 for children
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 55 per night
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Shangri-La Paris
Paris Hotel Shangri-La
Paris Shangri-La
Paris Shangri-La Hotel
Shangri-La Hotel Paris
Shangri-La Paris
Shangri-La Paris Hotel
Shangri-La Hotel
Shangri-La Paris Paris
Shangri La Hotel Paris
Shangri-La Paris Palace
Shangri-La Paris Palace Paris

Frequently asked questions

Does Shangri-La Paris have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Shangri-La Paris?

As of 27 Nov,2024, prices found for a 1-night stay for 2 adults at Shangri-La Paris on 18 Dec,2024 start from S$2,077.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Paris pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shangri-La Paris?

Valet parking is available for EUR 55 per night.

What time is check-in at Shangri-La Paris?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Shangri-La Paris?

Checkout is at noon.

Does Shangri-La Paris provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per vehicle applies.

Where is Shangri-La Paris located?

This family-friendly Paris palace is located in the historical district, within a 10-minute walk of Place du Trocadéro and Eiffel Tower. Champs-Élysées and Arc de Triomphe are also within 1 mile (2 km). Iena Station is only a 2-minute walk and Boissiere Station is 6 minutes.

Shangri-La Paris Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 246 out of 296 reviews" "
Rating 8 - Good. 26 out of 296 reviews" "
Rating 6 - Okay. 8 out of 296 reviews" "
Rating 4 - Poor. 7 out of 296 reviews" "
Rating 2 - Terrible. 9 out of 296 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelli, Simi Valley

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property a few times. Always outstanding!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Alba, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent location! The staff is the best, we loved each of them!
Stayed 2 nights in Jul 2024

10/10 Excellent

Sumit

Stayed 1 night in Jul 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the most pleasant stay I’ve had In a hotel. Staff was wonderful and did everything they could to make my stay amazing. I felt truly special from moment one.
Stayed 2 nights in May 2024

10/10 Excellent

Sorin

Stayed 2 nights in Jun 2024

10/10 Excellent

Neda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so beautiful inside, they have a nice garden with view of Eiffel Tower. The rooms are so clean and spacious. Staff are amazing, specially concierge. The only thing we didn’t like at this amazing hotel was the food and service at the Shange Palace restaurant, food is decent and service is not great. Everything else was amazing and we would definitely going back. If you are looking for a luxury hotel with great service and location this is the one. Also, pool is great too with the view of Eiffel Tower.
Stayed 3 nights in Jun 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true classic 5-star experience in a historic hotel. Everything worked as it should. Loved our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexander

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend
Outstanding. Exceptional. Perfect.
Stayed 1 night in Jan 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EPIC!! We have stayed at plenty of 5 star hotels in Paris and other cities and this really was beyond 5 star hotel experience. From the reception area, to the guest relations staff who walk you into your room, to the amazing concierge, you will feel like royalty. The rooms were impeccably decorated with no details forgotten. We also appreciate how quiet the rooms were given how well situated the hotel was. Special mention again to the Concierge staff who were so efficient and attentive with all our request and would follow up on every single reservation we had. This hotel deserves 10 stars!!

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the Eiffel Tower and Arc de Triomphe. The hotel was beautiful and the staff were all very friendly and accommodating. The view of the Eiffel Tower from the room was incredible.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tom

Stayed 4 nights in Oct 2023

10/10 Excellent

Maria, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well located . Rooms are clean and inviting . The staff was courteous , nice and very attentive.
Stayed 2 nights in Jul 2023

10/10 Excellent

Arindam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*The Best* and 5-Star for *Duty Manager Julien* and *Front Desk Supervisor Zhiwei* In summary - we have toured 7 Big Cities, 5 Countries and stayed in many top end luxury hotels and without hesitation Julien Zhiwei and Shangri La Paris was the was *one of the amazing experiences we had* in this special trip. From Check-In to Check-Out it was dream experience come true. Julien and his team made sure each & every details is well taken care of. Room was top notch. Food was excellent. Service was above & beyond. View one of the best Above all We have stayed in other Shangri-La but Shangri-La Paris was top notch and Julien hands down *the best* duty manager and his team Zhiwei also was equally awesome. Huge strong recommendation and must stay when visiting Paris
Stayed 2 nights in Jun 2023

10/10 Excellent

Naeem

Travelled with partner
Liked: Cleanliness, staff & service
HANDS down one of the best hotels with amazing services i stayed at. Concierge best team!! They handled all restaurant booking to car transportation! We came unprepared but they planned it for us and reserved the ticket .Always available all day! Overall each staff was friendly! The hotel was also very clean and close to eiffel tower! High recommend staying here! I will definitely be back!
Stayed 4 nights in Jun 2023

10/10 Excellent

Lonny, Teaneck

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, Alice was attentive and gracious
Stayed 4 nights in May 2023

10/10 Excellent

Francis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent stay. Highly recommend the Airport/customs service they offer, saved 1hr+ at least. Highly recommend the private car service as well. Stayed in the “Eiffel Tower terrace view room”. The room + terrace were large and the view was amazing.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ce fantastique, une belle palace, le attendant suprême, le staff ce maravilloso

10/10 Excellent

Ka Yee

Stayed 2 nights in Oct 2022

10/10 Excellent

Jose, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Katrina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were very unhappy with our stay. The hotel is not worth the price. The spa is not impressive with small steam rooms that are too cold and do not have enough steam. The concierge is out of sync with their colleagues and would double book or fail to book restaurant reservations without giving us notice. The initial man that checked me in was not very welcoming and did not give us a tour of the hotel or offered us any accommodations to make us comfortable while our room was ready. The staff was rude to us when we tried to sit in the garden restaurant patio with the view of the Eiffel Tower to watch it light up one last time before our trip ended. The room service was unacceptable and way overpriced for the quality. I simply ordered ginger tea with lemon and they could not get it right even after the second time. We did not know there was a converter hidden in a desk drawer as no one informed us. We even asked the concierge, I believe it was James for a mustache, why there are no working outlets in the room to plug in my curling iron. He said it should be the same converter we used in Italy and never mentioned the alternative one so I never got to style my hair this entire trip. Cleaning services were also not up to our standards - they would leave used coffee cups and empty pods in the room instead of cleaning it up and never replaced the coffee pods. This hotel was NOT a 5-star hotel by our standards. This does not compare to other 5-star hotels that are much cheaper.
Stayed 3 nights in Oct 2022

2/10 Terrible

Yoko

Travelled with family
Disliked: Staff & service, property conditions & facilities
It’s terrible experience at such a 5 star hotel. We stayed for 2 nights but the 2nd nights evening totally water for the bathroom was shut down due to the property problem. We couldn’t take a shower and even flush the toilet. The hotel knew the problem earlier but they just deliver a letter to the room “no water for the maintenance from midnight to 5 am” then, they continued to shut down the water afterword since they couldn’t repair. The smell was terrible too. They didn’t offer to change the hotel under the illegal conditions before that’s happened. Can you imagine no water at the hotel? They shouldn’t operate while maintenance. I want they refund for the night.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the view from our room was fantastic.
Stayed 2 nights in Sep 2022