Papatoetoe Holidays

We stayed here the night before our flight back home. Overall had a very nice room and a comfortable stay with breakfast included. Hotel is in an industrial area and being a hotel used by the airlines to send passengers when flights are cancelled meant that we waited in line for 20 minutes to check in. Overall the property was clean and comfortable and met our needs with convenient shuttle service to and from the airport.

Loved the art deco vibe of this hotel. Food at the restaurant was stellar and everyone was absolutely lovely. Would definitely stay here again.

Lovely modern hotel, very centrally located, staff very friendly and helpful

Great stay. Parking was tricky and I would not stay in the viaduct again. Too noisy

The room was beautiful. I loved the bathroom however the lighting was a little rough. But the room is definitely 5 stars. The VIP bottle of wine I was given was not drinkable. It tasted burnt as if it had been left in the sun for hours and made me and my guest sick. The overall service was equivalent to a basic hotel and not what I expected for a hotel of this rating. I didn’t need housekeeping and put out the sign stating such only to have housekeeping try to come in while I was dressing. She said I was listed as checking out. While she was very kind, it took a bit of convincing that I wasn’t checking out yet. Reception: One gentleman was amazing, the rest were subpar or average in service. I waited over 5 minutes at the front desk because all 3 employees were chitchatting with another guest and taking pictures of her dog. When I was helped, the women couldn’t answer my question and I was told to try back in the morning. Overall a beautiful property with few amenities (the rooftop bar and its staff are the saving grace) and just average service.