Pala Holiday Rentals

"Amazing property .. with a beautiful view of the lake And a man made lagoon .. the restaurant serves the most delicious food. We tried buffet and Ala cart and were not disappointed. The break fast spread also was very good. The room was lovely with a view of the lagoon "

"If you are looking for a quiet resort that focuses on limited guests (only 28 rooms) than this is the place for you. Excellent food. Very green and within nature. Excellent service as well! "

"I booked this property for the benefit of airport shuttle as per information provided on the search. I contacted them through expedia messages and didnt get a reply. I then called them when I reached India which was option 2. Firstly, the number they provided was not the number to call. The person then gave me 2 different numbers. I called both numbers and the receiver was confused that i needed airport pickup, stating they dont have a hotel taxi and dont do airport pickups. This was after telling me to hold on and hanging up on me multiple times. Eventually, I was told I must call another number which was a landline. By now, I was fustrated and thinking this was a scam. Then they told me I must pay my own taxi to get to the hotel which was 2 hours away. After 1 hour back and forth trying to get a solution or a refund and now midnight, I decided I would just book another hotel few minutes away. Luckily I coukd afford it at the time. After a long flight and having to deal with a wrong number, false advertising and having to speak to multiple people is quite unprofessional and tiring. This was my 16 th hotel in 16 days with city and country hopping and I have not received such unprofessionalism in any other. They get a minus rating even lower than terrible from me. "

"An amazing resort. Beautiful location by the water, lovely, helpful and friendly staff, great food and service at the restaurant and many complementary activities that made our stay just perfect. Will absolutely return to this place."

"Relaxing resort"

"Beautiful relaxing hotel in back waters of Kerela. With great spa. Great staff too And fantastic sunsets. Would recommend for relaxing time. "

"The staff were very helpful and competent "

"Property should not advertise on Expedia. Had no record of our reservation and did not have one of the rooms we requested. Were not prepared for our stay at all. Adjusted by providing an extra room. None of them had toiletries and none of the TVs worked. One room was in back of hotel where people were burning trash and could smell in room. Would have given even lower rating but they did try and make things right but it just is an incompetent way of running a service oriented business by making the customer ask for everything. Just stop advertising on Expedia and any other site dont have access to see what people are reserving."

"Overall a good property to enjoy a quiet retreat"