4/10 Poor
William Mark
Travelled with family
28 Oct,2024
Disliked: Cleanliness, amenities, property conditions & facilities
It's cheap and close to Hawaii Volcanoes NP. There are no "cottages" the accommodations are POORLY maintained large old homes. The first location we were given smelled of urine in the bedroom and closet. The microwave showed signs of a fire and was rusted inside. The refrigerator had not been wiped out. The bed had an old matress pad on it to hide the fact you could feel the springs because the matress was so old. The bathtub was rusted and had mildew and mold on it. All the furniture looked old, dirty and worn out. We complained and were offered other locations immediately. The second location did not smell but was as old, as poorly maintaned, and as dirty. We had to kept the windows open and the screens fit so poorly there is no way to keep out bugs. This last item is completely unbelievable but true. One of the windows on the front porch had NO GLASS in the top portion of the window. There was only jaggered edges of pieces of glass where the window pane should have been. There was a screen on the outside. Anyone could have entered with very little effort. Our reservations were made 6 months in advance. I felt we were given the worst place possible and only given options because we complained. I would NOT stay at this location again. I have pictures and if I find a way to post them I will.
William Mark
Stayed 8 nights in Oct 2024