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Eurostars Louxo Talaso

4.0 star property
Waterfront hotel with 2 restaurants and full-service spa

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Eurostars Louxo Talaso

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, desk
View from room
Reception
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Pool
    Pool
  • Parking included
    Parking included
  • Room service
    Room service

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Family Suite, Sea View (2+2)

Premium bedding, minibar, in-room safe, desk

Family Suite, Sea View (2+2)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite (2+2)

Premium bedding, minibar, in-room safe, desk

Family Suite (2+2)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Suite, Sea View (Louxo)

Premium bedding, minibar, in-room safe, desk

Premium Suite, Sea View (Louxo)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Sea View (3)

Premium bedding, minibar, in-room safe, desk

Family Suite, Sea View (3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite (3)

Premium bedding, minibar, in-room safe, desk

Family Suite (3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, Sea View (Lateral)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Sea View (Lateral)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room, Sea View (Lateral)

Premium bedding, minibar, in-room safe, desk

Deluxe Single Room, Sea View (Lateral)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Suite, Sea View (Louxo, 2+2)

Premium bedding, minibar, in-room safe, desk

Premium Suite, Sea View (Louxo, 2+2)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (4)

Premium bedding, minibar, in-room safe, desk

Family Suite (4)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite, Sea View (4)

Premium bedding, minibar, in-room safe, desk

Family Suite, Sea View (4)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, Sea View (Lateral, 2+1)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Sea View (Lateral, 2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Sea View

Premium bedding, minibar, in-room safe, desk

Superior Double Room, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Double Room, Sea View (2+1)

Premium bedding, minibar, in-room safe, desk

Superior Double Room, Sea View (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, Sea View (Louxo, 3)

Premium bedding, minibar, in-room safe, desk

Suite, Sea View (Louxo, 3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Abuhardillada)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room (Abuhardillada)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Family Suite, Sea View

Premium bedding, minibar, in-room safe, desk

Family Suite, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Separate bedroom
Bidet
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Double Room Single Use (Abuhardillada)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Abuhardillada)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room, Sea View (Abuhardillada)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, Sea View (Abuhardillada)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room Single Use, Sea View (Abuhardillada)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use, Sea View (Abuhardillada)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room Single Use

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room (2+1)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bidet
Private bathroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

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About the area

Map
Isla De La Toja, O Grove, O Grove, Pontevedra, 36991

What's nearby

  • Church of San Sebastian - 3 min walk - 0.3 km
  • Illa da Toxa Pequena - 11 min walk - 1.0 km
  • Paseo Maritimo - 3 min drive - 1.8 km
  • Pedras Negras Marina - 10 min drive - 9.4 km
  • Lanzada Beach - 14 min drive - 5.8 km

Getting around

  • Vilagarcía de Arousa Station - 40 min drive
  • Santiago de Compostela (SCQ-Lavacolla) - 70 min drive

Restaurants

  • ‪Zona Zero - ‬4 min drive
  • ‪Cafeteria Habanero - ‬17 min walk
  • ‪Don Mexilon II - ‬3 min drive
  • ‪Pop Pizza y Pasta - ‬3 min drive
  • ‪Restaurante Pan de Millo - ‬16 min walk

About this property

Eurostars Louxo Talaso

Upscale hotel by the sea, refurbished in 2022
You can look forward to an adjacent golf course, a poolside bar and a terrace at Eurostars Louxo Talaso. Treat yourself to thalassotherapy, a body wrap or a facial at the on-site spa. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), an electric car charging station and babysitting (surcharge)
  • A porter/bellboy, massage treatment rooms and a computer station
  • Guest reviews speak well of the overall condition
Room features
All 116 rooms include comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
Extra amenities include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with designer toiletries and bidets
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, eco-friendly cleaning products and electric kettles

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 12 for adults and EUR 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Rias Gallegas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1969
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 45.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 12 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to October
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Talaso Hotel Louxo La Toja
Louxo La Toja Pontevedra
Talaso Hotel Louxo Toja O Grove
Talaso Hotel Louxo Toja
Talaso Louxo Toja O Grove
Talaso Louxo Toja
Talaso Hotel Louxo La Toja
Eurostars Louxo Talaso Hotel
Eurostars Louxo Talaso O Grove
Eurostars Louxo Talaso Hotel O Grove

Frequently asked questions

Does Eurostars Louxo Talaso have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Eurostars Louxo Talaso pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Eurostars Louxo Talaso?

Self-parking is free at this property.

What time is check-in at Eurostars Louxo Talaso?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Eurostars Louxo Talaso?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Eurostars Louxo Talaso located?

Situated on the waterfront, this spa hotel is within a 15-minute walk of Church of San Sebastian, Ría de Arousa, and Illa da Toxa Pequena. Illote Ortigueira and Praia da Mourisca are also within 1 mile (2 km).

Eurostars Louxo Talaso Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 332 reviews" "
Rating 8 - Good. 81 out of 332 reviews" "
Rating 6 - Okay. 19 out of 332 reviews" "
Rating 4 - Poor. 6 out of 332 reviews" "
Rating 2 - Terrible. 1 out of 332 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for nature lovers. On site dining was excellent- bar was great as well. Excellent staff even assisted me with a medical emergency that required translation with local medical personnel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah Elizabeth

Stayed 2 nights in Aug 2024

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels that I have been. Best is the attention and all staff they are awesome
Stayed 4 nights in Aug 2024

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel antiguo , el personal a cargo excelente, muy amable . Los baños no so muy hermético, mucho olor ajeno
Stayed 3 nights in Aug 2024

10/10 Excellent

Imad

Travelled with family
Liked: Amenities
Extremely helpful and friendly staff. Perfect location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff in a very well situated hotel. Beautiful views from the rooms. Dinner and lunch menu was a bit limited but there are plenty of alternative eateries locally.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lizanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Deb, Whispering Pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view of all our hotels on this two week trip. Unbelievably serene and quiet. A real retreat from the hectic daily grind and crazy world. Beds were comfortable and the breakfast overlooking the pool and sea was excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Miguel

Stayed 2 nights in Jul 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ocean view
Beautiful view if you get an ocean view room! Fantastic breakfast that was included in our room price. I wish we could have stayed longer.
Stayed 1 night in Jun 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel great location slightly dated hotel staff friendly .. we had a nice top floor suite for 3 nights but there was a noise problem with air con thst we had to report they managed to sort it ..
View of pool from room
Longe area in duite
Dining
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Lesbia, Miami

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. A 10 plus.
Stayed 1 night in Nov 2021

10/10 Excellent

Joe, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent professional standard of service from friendly staff. Attention to detail is superb - cleanliness and crisp linen napkins. Unfortunately we got the worst room in the hotel which had a smell of wet rot and a noisy chimney outside the bathroom window so we could not leave it open.
Stayed 2 nights in Aug 2019

10/10 Excellent

Michael C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Gonçalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

ELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Reto, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Entrance side has no balkonies, but inside our room, we had an inside balkony with two chairs and club table to enjoy the view to the mainland and the sea. Also a view to the parking and the thermal sources across. Very clean hotel and friendly staff. The dinner with the half board was also tasty and we enjoyed the view to the sea. I can recommend half board, as there are not much other options on the island - unless you are willing to drive to the next village over the bridge.
Stayed 1 night in Jul 2018

8/10 Good

Sandra , Toronto Canadá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with special views over the Sea
My experience was so good, I slept well, The hotel is located in a corner of the La Toja Island, I liked the views. The only problem is that my Personal Computer was stolen from my room while I was dining in the cafeteria. I am waiting if my computer appears, I hope that. The SPA and the massages was so good.

10/10 Excellent

Anton, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace.
Relaxing...should have stayed longer! Get the sea view if possible...the car park view does not have the same attraction!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, needs some renovation, but it is comfortable, the staff is excellent, they even offer to give us a snack, to take to the plane because we live early in the morning and miss breakfast The view from my window was beautiful. The salty water in the pool was nice. The breakfast was excellent I have a great time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MARIA JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toja island it's a great natural environment and this hotel is a peaceful place for enjoy it. It's not new, it's not modern but rooms are in good conditions and really clean. The service, especially the front desk, was great and breakfast and meals excellent. The swimming pool area is nice which a amazing view.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Wannabe classy hotel with outdated facilities.
I'd really like to recommend this hotel. Unfortunately I found it very disappointing. I booked it through hotels.com as a last minute offer. At 120 euros per room (we were three guests and took 2 rooms), it wasn't exactly cheap for this area of Spain especially since hotel standards in Spain are usually very high. Be warned that when you get the offer you will be given a room on the top floor accessible only though a small separate lift. The floor most have been a smoking floor before because it smells. There are carpets everywhere and the safe is an old fashioned one with a key. Of course they make you pay a deposit for the key! It is the penthouse floor so views are limited. They also made us pay to use the spa every time we used it. Amazing at that price since the spa was the reason we went there in the first place. If we just wanted a room we could have done much better for that price. Staff were extremely pretentious and patronising but hilariously also rather cheap and very fake, almost comic. Clientele also quite pretentious.