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Marival Emotions Resort All Inclusive - Future Mercure

4.0 star property
Stylish property on the shore with 4 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marival Emotions Resort All Inclusive - Future Mercure

4 outdoor pools, pool loungers
Hallway
Lobby sitting area
Aerial view
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
The price is S$503
includes taxes & fees
9 Dec - 10 Dec

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 6
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Balcony (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 3 Bedrooms, Balcony (Ocean Front)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
3 bedrooms
  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

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About the area

Map
Blvd. Paseo Cocoteros, S/N, Nuevo Vallarta, Nayarit, 63732

What's nearby

  • Nuevo Vallarta Beach - 8 min walk - 0.7 km
  • Vallarta Adventures - 4 min drive - 3.2 km
  • El Tigre Golf Club - 4 min drive - 3.4 km
  • Nayar Vidanta Golf - 5 min drive - 3.7 km
  • Mayan Palace Nuevo Vallarta Golf Course - 5 min drive - 3.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Mozza Mare - ‬16 min walk
  • ‪Grand Velas Riviera Nayarit - ‬6 min walk
  • ‪Al Fresco Grill - ‬11 min walk
  • ‪Casa Bella - ‬2 min walk
  • ‪La Dolce Vita Nuevo Vallarta - ‬12 min walk

About this property

Marival Emotions Resort All Inclusive - Future Mercure

Upscale family-friendly property near Bay of Banderas
A nightclub, a swim-up bar and a poolside bar are just a few of the amenities provided at Marival Emotions Resort All Inclusive - Future Mercure. With a beachfront location, beach massages and surfing, this property is the perfect place to soak up some sun. Treat yourself to a sports massage, a body treatment or a manicure/pedicure at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Enjoy the gym, as well as activities, such as windsurfing, parasailing and sailing. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a terrace and mini golf.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with a waterslide, sunloungers and a swim-up bar
  • Free self-parking and valet parking
  • Bike hire, tennis courts and a beach club on-site
  • Massage treatment rooms, tour/ticket information and concierge services
  • Guest reviews say great things the family-friendly amenities, dining options and beach locale
Room features
All 495 rooms boast comforts such as air conditioning and free stocked minibars, in addition to perks such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 32-inch LED TVs with cable channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

All-inclusive room rates at Marival Emotions Resort All Inclusive - Future Mercure are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Transport to golf course

Lessons/classes/games

Pilates
Yoga

Entertainment

On-site entertainment and activities

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amalfi
  • Casa Bella
  • La Bamba
  • La Paloma
  • La Pergola

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Note from host: Non Smoking in Room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Marival
Marival All Inclusive
Marival Nuevo Vallarta
Marival Nuevo Vallarta All Inclusive
Marival Resort
Marival Resort Nuevo Vallarta
Marival Resort Nuevo Vallarta All Inclusive
Marival Resort Vallarta Inclusive
Marival Vallarta Inclusive
Nuevo Vallarta Marival
Marival Resort All Inclusive
Marival Hotel Nuevo Vallarta
Marival Resort And Suites
Marival Emotion Resort All Inclusive Nuevo Vallarta
Marival Emotion Resort All Inclusive
Marival Emotion All Inclusive Nuevo Vallarta
Marival Emotion All Inclusive
Marival Emotions All Inclusive Nuevo Vallarta
Marival Emotions Resort All Inclusive Nuevo Vallarta
Hotel Marival Emotion Resort & Suites All Inclusive
Marival Emotion Resort & Suites All Inclusive Nuevo Vallarta
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions Resort All Inclusive
Marival Emotions All Inclusive
Hotel Marival Emotions Resort & Suites All Inclusive
Marival Emotions Resort & Suites All Inclusive Nuevo Vallarta
Marival Emotion Resort Suites All Inclusive
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions All Inclusive
Marival Emotions Resort Suites All Inclusive
Marival Emotions Resort All Inclusive Future Mercure

Frequently asked questions

Does Marival Emotions Resort All Inclusive - Future Mercure have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Marival Emotions Resort All Inclusive - Future Mercure?

As of 23 Nov,2024, prices found for a 1-night stay for 2 adults at Marival Emotions Resort All Inclusive - Future Mercure on 9 Dec,2024 start from S$502.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Marival Emotions Resort All Inclusive - Future Mercure pet-friendly?

No, pets are not allowed at this property.

How much is parking at Marival Emotions Resort All Inclusive - Future Mercure?

Self-parking and valet parking are free at this property.

What time is check-in at Marival Emotions Resort All Inclusive - Future Mercure?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Marival Emotions Resort All Inclusive - Future Mercure?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Marival Emotions Resort All Inclusive - Future Mercure?

Some rate plans available at this property are all-inclusive.

Where is Marival Emotions Resort All Inclusive - Future Mercure located?

Located in Nuevo Vallarta, this beachfront property is on the boardwalk and within a 10-minute walk of Bay of Banderas and Nuevo Vallarta Beach. Nuevo Vallarta Rivera Farmer's Market and Paradise Plaza Shopping Center are also within 2 miles (3 km).

Marival Emotions Resort All Inclusive - Future Mercure Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 450 out of 1125 reviews" "
Rating 8 - Good. 335 out of 1125 reviews" "
Rating 6 - Okay. 178 out of 1125 reviews" "
Rating 4 - Poor. 90 out of 1125 reviews" "
Rating 2 - Terrible. 72 out of 1125 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Amazing place for the price.
Stayed 3 nights in Nov 2024

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was not told by the hotel or Expedia that two out of the 7 restaurants were closed for renovation and a further two restaurants were only open to members (time share holders). So this limited us to the Buffett restaurant (lovely food) and the remaining two restaurants we had to queue from 7am in order to make a reservation. The 3 we were able to use in total were fantastic. Renovation work on the property did come with some noise up until 9pm and on 1 day due to cutting concrete it came with a lot of dust.
Stayed 7 nights in Nov 2024

8/10 Good

Lakshmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in this resort was wonderful. Selection of food and restaurants was a bonus. Toiletries were lacking. The lack of shampoo/conditioner or soap was a bit disappointing. Overall it is a 4**** and was disappointed. Great place for families with children. Lots of activities for children.
Stayed 4 nights in Nov 2024

2/10 Terrible

Sasa

Disliked: Cleanliness, staff & service
Will never ever stay here again. Worst vacation ever
Stayed 7 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at this hotel. We got a suite this time and it was incredible! The room was perfect for our family. The hotel itself was beautiful as always. There are some renovations happening so our restaurants were a little limited but I'm sure things will be great when the renovations are complete. The entire staff are super friendly and helpful. The gym was amazing, it had everything you could want. We did our laundry here before leaving & the machines worked very well. Will definitely return for another visit!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jayme

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marival emotions was a perfect get away for our family! Very family friendly resort with a lot of options. Activities and options for most. Food was average, but great for what I’d expect when they’re feeding hundreds of people at once. Staff are very friendly. Resort is beautiful. Ocean front room is definitely worth it, except when you see a wedding being set up as it goes very loudly to 11pm, but we appreciated the sharp 11pm quiet. Kids pool area was amazing and the quieter pool options were great too. Kids buffet is a very nice touch (dinner only) and kids activities/shows (although 8:30pm was very late for us). Special restaurants had great food, service and options. Beach club was worth every extra penny to have amazing service, views and a different food options. Negatives were there was mega construction going on at the time with almost constant work often starting early and going late into the night (jack hammering and very loud working). With construction there was only one special restaurant operating and rotating types nightly.there also seemed to be a lot of day passes at the pool which made for weird experiences as these people often were careless about the rules or overall well-being of others/ the resort as they were just in and out. Overall, would stay here again and recommend to families.
Stayed 7 nights in Oct 2024

2/10 Terrible

Arturo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is under renovations. Its loud and only one restaurant is open. Staff is full of excuses
Stayed 7 nights in Oct 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly resort, lots of fun
Stayed 7 nights in Oct 2024

6/10 Okay

Nury

Stayed 6 nights in Oct 2024

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

maria

Stayed 5 nights in Aug 2024

6/10 Okay

Alma Belem

Liked: Cleanliness, staff & service
Disliked: Amenities
The majority of the restaurants were closed. And the one next to the beach (snacks) that was open last year, this time was exclusively for members only. Or they were asking you to pay a pass of $3,000 pesos ($150 dollars) per person to use these exclusive facilities. Also, the kid’s pool was closed due to renovation and for this reason parents were bringing their kids to the jacuzzi, creating a chaos and security didn’t enforce the “only for adults” or over 18 years policy. So, we had a bad experience every time we wanted to relax on the jacuzzi. I was highly disappointed. And to make matters worse, the check out desk moved to another building without informing the guests causing long lines, and a lot of confusion. The worst vacation ever since I started visiting this hotel 5 years ago.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ulises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, everything was great no complaints. There were a few little things like certain conditions of the buildings and room but it's literally right by the ocean. Things are going to have a little rust or erode. I saw a few times they had people cleaning up the stairs rails which was cool. The employees seems hard working and sort of understaffed which is unfortunate. Shout out to the bar tenders at the pizza area (I'm terrible with names) they were always nice. Their night is cool but sucks it's only on the weekends. Something that did suck is their introduction of the club is way too long. Totally personal preference and understandable, they do have a lot of American/ Caucasian folks but if they played more Mexican/Latin music that would have been cool. Didn't try any of the restaurants you had to reserve. Food overall was good. I usually found something that I liked. Breakfast was meh for me. Overall, I would come back here
Stayed 7 nights in Aug 2024

8/10 Good

Rymon

Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Yazmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We come to this resort almost every year. Its great for families with children. Kids pool was the highlight. Food is really good. Its clean and staff are very nice, not everyone speaks english. Only small things to be aware of. Lots of mosquitoes in the club lounge and no elevator for rooms located on the club area.
Stayed 7 nights in Aug 2024

4/10 Poor

Raul Gauna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jul 2024

10/10 Excellent

juan

Stayed 7 nights in Jul 2024

10/10 Excellent

francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a beautiful and safe area!
Stayed 5 nights in Jul 2024

6/10 Okay

Jocelyne

Travelled with family, Travelled with family and small children
The front desk service is horrible they need more staff the lines are so long and take forever to check in and out. The rooms are very outdated. The food is good, could have more variety for breakfast.
Stayed 5 nights in Jul 2024

4/10 Poor

Edin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Emerson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees are great especially in the restaurants. They were very attentive and friendly. The food was also really good. The only thing that we didn’t like was the check in/out process and the personnel. At the check in, they pressure you into a time share sales pitch, and then when we needed help with our rooms, they weren’t very kind at all. We booked two rooms, and the rooms they gave us were far from each other. When I asked for closer rooms, as we wanted to be closer to our kids, we were told there were none. After speaking with a couple of attendants, someone was able to make the changes. They had closer rooms all along, we just had to beg for them. All in all, the experience was great. The beach was somewhat limited because of a migration of poisonous stingrays :)! We still had fun watching them.
Stayed 5 nights in Jul 2024

10/10 Excellent

Irelan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options and great amenities!
Stayed 4 nights in Jul 2024

2/10 Terrible

Cecibell

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stairs everywhere. Not toddler friendly. Super packed. Food was nasty. We planed a family/friends trip and when our family got there they didn’t have a room for them. They moved them to a different hotel. They booked a 2 bedroom suite and got moved to a different hotel that only offered them 2 separate room. They have 3 kids. The parents had to sleep separate. We didn’t get to hang out as much with our family because of the hole situation. Horrible!!
Stayed 5 nights in Jul 2024

6/10 Okay

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience at the hotel beginning till end
Our stay started by being greeted by a super great bellman Tino, however it all went down hill after that. We were given the wrong room after waiting 6 hours after check in. Once speaking to a front desk manager who could care less if you stayed or not we finally had to go to concierge manager and we’re finally placed in a room. We were planning on a big family trip and had several other rooms coming. Reservations to there specialty restaurants were ridiculous to get and reservation lady who did them was rude. The buffet was less than desirable. If you go to this hotel, expect to eat at the buffet every day because restaurant reservations is not going to happen unless you get up at 8am to make one with the lady that does them and even then you might not get lucky. Though there were several staff who did go above and beyond the front desk check in was not doing anything to make you feel welcomed or relaxed! The room was cleanish but definitely needed updated and the bed was not comfy The only people who made this vacation feel like vacation and cared about the guest were concierge Christina, Enrique, Octavio, Angelica and Israel and a dining staff Dashelle and all the staff in the Italian restaurant.
Stayed 5 nights in Jul 2024