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The Maids Head Hotel

4.0 star property
Hotel with a restaurant, steps from Elm Hill

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Photo gallery for The Maids Head Hotel

Courtyard
Property amenity
Premium bedding, individually decorated, individually furnished, desk
Exterior
Dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Single Room

Premium bedding, individually decorated, individually furnished, desk

Single Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 1
  • 1 Single Bed

Dog Friendly Executive Double

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room

Premium bedding, individually decorated, individually furnished, desk

Standard Double Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Premium bedding, individually decorated, individually furnished, desk

Junior Suite

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double or Twin Room

Premium bedding, individually decorated, individually furnished, desk

Executive Double or Twin Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Executive Dog Room

  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive King Or Twin Room

Premium bedding, individually decorated, individually furnished, desk

Executive King Or Twin Room

  • Sleeps 2
  • 2 King Beds

Junior Suite

  • Sleeps 2
  • 1 King Bed

Single Room Non smoking

  • Sleeps 1
  • 1 Single Bed
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About the area

Map
Tombland, Norwich, England, NR3 1LB

What's nearby

  • Norwich Cathedral - 1 min walk - 0.2 km
  • Norwich Castle - 6 min walk - 0.5 km
  • Norwich Theatre Royal - 10 min walk - 0.9 km
  • Carrow Road - 17 min walk - 1.4 km
  • University of East Anglia - 7 min drive - 4.1 km

Getting around

  • Norwich Station - 11 min walk
  • Norwich (NWI-Norwich Intl.) - 13 min drive

Restaurants

  • ‪BrewDog Norwich - ‬3 min walk
  • ‪The Glass House - ‬1 min walk
  • ‪Cinema City - ‬4 min walk
  • ‪Prezzo - ‬2 min walk
  • ‪Ribs of Beef - ‬2 min walk

About this property

The Maids Head Hotel

Upscale hotel near Norwich Cathedral
Located close to Elm Hill and Tombland, The Maids Head Hotel provides a coffee shop/cafe, a hair salon and dry cleaning/laundry services. The on-site restaurant, WinePress at Wensum, features children's meals. Free in-room WiFi is available to all guests, along with a bar and conference space.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, express check-out and a front desk safe
  • Wedding services, meeting rooms and a lift
  • Guest reviews speak highly of the central location, helpful staff and first-rate property condition
Room features
All 84 individually furnished rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as iPads and laptop-friendly workspaces. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Plasma TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and heating

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 10 per night)

Food and drink

  • Daily full breakfast available 7 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • WinePress at Wensum

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1287
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPad
  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for GBP 20.0 per night.
Cots (infant beds) are available for GBP 10.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 7.00 for children
  • Uncovered self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

Frequently asked questions

Is The Maids Head Hotel pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of GBP 10 per pet, per night. Service animals are exempt from fees.

How much is parking at The Maids Head Hotel?

Self-parking is available for GBP 10.00 per night.

What time is check-in at The Maids Head Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Maids Head Hotel?

Checkout is at 11 AM. Late check-out is available for a fee.

Where is The Maids Head Hotel located?

Located in Norwich City Center, this hotel is steps away from Elm Hill, Tombland and Norwich Cathedral. The Forum and Norwich Castle are also within 15 minutes. Norwich Station is 11 minutes by foot.

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The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1002 reviews
Rating 8 - Good. 251 out of 1002 reviews
Rating 6 - Okay. 46 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Liked: Staff & service, amenities, property conditions & facilities
Excellent location, nice friendly staff,
Stayed 1 night in May 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and amenities. Hotel is beautiful and very well maintained.
Stayed 2 nights in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, reasonably priced. Delicious food for breakfast, and very helpful people at the reception desk.
Stayed 1 night in May 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very friendly staff
Stayed 1 night in Apr 2025

8/10 Good

Brian

Liked: Amenities
There is a lot of history regarding this centrally located hotel in Norwich.
Stayed 1 night in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay to visit historic Norwich
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Fifth stay at the Maids Head and enjoyed every one. Rooms charming and comfortable, staff very friendly and extremely helpful. If staying in Norwich would never consider anywhere else.
Stayed 1 night in Jun 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, and wonderful thoughtful staff
Stayed 1 night in Mar 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming, no negatives regarding the hotel, excellent location.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Amenities, property conditions & facilities
I was thoroughly enchanted by this hotel, old in history, but modern staff and service. The friendliness of the staff was truly appreciated. The opportunity to rest and socialize in a building of such historical warmth was truly a pleasure. Brian Gordon Sinclair Playwright
Stayed 6 nights in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay overall. Room was nice and the staff were lovely. Highly recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

euan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Very clean and reception staff were very friendly and helpful. Parking was very easy !
Stayed 1 night in Apr 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
A vintage property with modern amenities and service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Stayed there twice now. The breakfast had wide variety and well prepared layout. Excellent service and comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Elissa

Liked: Cleanliness, property conditions & facilities
The maids tale was very good. We loved the breakfast. Rooms and location were very good. One setback was we could hear the activities and snoring from the next room beside us.
Stayed 2 nights in May 2025

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Old in every way Terrible room accessed via multiple staircases Good buffet breakfast
Stayed 1 night in May 2025

10/10 Excellent

Adrianne

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing hotel. From arrival to departure the experience is exceptional. Such a relaxing time spent over a couple of days. Staff are friendly, professional and efficient without being intrusive. Rooms, food and service impeccable. The courtesy tour in a Bentley is an added bonus. There is a selection of comfortable areas to relax within the hotel community areas as well as a charming little pub worth a visit within the site.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room. Reasonably priced on site parking.
Stayed 2 nights in Apr 2025

10/10 Excellent

Suporn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Good location.
Stayed 1 night in Jan 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Feb 2025

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
As always , the hotel is wonderful. The only downside I found is the little extra's or no longer available (for example - Toiletries are no longer given in the rooms). These little extra made the whole stay more special.
Stayed 4 nights in May 2025

10/10 Excellent

Jayne

I loved the view of the cathedral from our room and the customer service of the staff on front desk reception and breakfast.
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Old but well maintained hotel. Friendly staff, great location for walking to shops.
Stayed 1 night in Feb 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good if anything was wrong. It is in a perfect location and double rooms are a good size. More toiletries, larger TVs and making sure there are decaf drink options in every room - neither of the rooms I had were given decaf teabags would have upgraded scores to excellent.
Stayed 2 nights in May 2025