Ninh Phuoc Holidays

Reception was warm and supportive. Even the housekeeping staff were thoughtful and polite. I felt comfortable with the space and service, despite a few minor issues during my stay, which were promptly resolved. However, I hope the receptionist will be more mindful of her tone. During checkout, I reported a lost 1 room key I brought out side and used them to accessed in the elevator and open the door which I was certain I put them back at one spot as long as I got in the room. Another one I constantly have them in the room in order to get the room fresh and cool when I get back. Despite explaining this, she raised her voice, implying I should have reported it sooner to avoid a penalty fee. I clarified that I hadn't left the room all morning, but she still scolded me. Eventually, she agreed to waive the fee, but her initial tone left me uncomfortable.

We loved the swimming pool and access to the beach

Easy transport from airport. Upgrade aligned with booking status. Staff needs to improve English. Clean!

Beautiful retreat! It was such a luxurious stay. Barely anyone else around. We had a majority of the amenities to ourselves most of the time. The only other time we would see someone else is during breakfast/lunch/dinner at the restaurant. The service was immaculate! Huong, our host(?), was AMAZING! She made sure our stay was extremely comfortable. She made sure we got everything we wanted and more. The room itself was fantastic. The views were amazing. The only downside was there were ants in our bathroom and some areas of our room. It wasn’t so bad until the morning of our check-out but other than that, it was fine!