4/10 Poor
Hollie
26 Dec,2023
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing stay
This hotel was very disappointing after seeing reviews and pictures online. To start on a positive, it is very beautiful outside and in summer I can imagine it he pool is lovely. However, there were several disappointing aspects to our stay. Firstly, the lack of hot water. I did go to reception and she informed me there was a switch for the hot water (not sure why I wasn’t told this at check in), however when this was switched on we still had no hot water for our stay. Also, until after the house keeping had come during our second day, we had no mugs for our kettle. Two pillows and one very thing blanket on a massive bed during winter, not sure why they wouldn’t just provide a duvet or another blanket during winter.
The main issues we had though:
1. Free breakfast was offered however the hotel decided does not provide hot drinks and the only option is egg - not exactly a cooked to order breakfast as described. Also they decided to drill in the breakfast room throughout breakfast from around 8am until the end of breakfast.
2. They offer motorbike rental but insist you leave your passport with them, despite having your passport details from check in. DO NOT leave your passport with them, walk into the town and hire one from there - there is a great one 5 mins away for the same price.
3. Hotels.com offered free parking with the booking - the hotel would told us we could not use this but then continuously moved our bike around?
Hollie
Stayed 3 nights in Dec 2023
