4/10 Poor
Truc
21 Nov,2024
Disliked: Cleanliness, property conditions & facilities
We stayed in the lodge area. Both of us woke up itchy in the night. Checked our beds to find bed bugs. Immediately called front desk to move to another room. Was told there were no rooms available. Asked for refund to get a new place to stay. Was told pur room was non-refundable. So we said "we cant sleep in this room because there a bed bugs, you dont have another room for us, and you wonr give us back our money so we can go somewhere else" was she expecting us to sleep in those beds with knowledge of bed bugs there? So after we stated all the obvious, she then says to come to front desk for a new room. A room.which she said she "didnt have". The second room was inside the buildinh, much cleaner. Breakfast was good. Overall i would never stay here again. The lodge side was in terroble condition. Holes in the walls, the bolt on the door was missing, bright green painters tape holding the lamp up. All of that i could look past but the bed bugs?! Amd even worse how non chalant the front desk was about it. We didnt even recieve an apology!
Truc
Stayed 1 night in Nov 2024