4/10 Poor
Renee
Travelled with family
20 Jan,2025
Disliked: Staff & service, amenities
This hotel met my basic need to be close to the Armory and the subway but the rooms are extremely small with no closet, no ice machines, no microwave, and housekeeping did not clean our room. We were gone all day and we were told they missed our room and housekeeping only worked 8-2. Also we had an issue with the temperature in our room being too hot and after 2 visits from engineering, no resolution. Don’t bring all that good NY food back to your room because you won’t be able to warm it up. They say they don’t have a microwave, but they sell microwave oatmeal in the convenience store. If you want ice, you have to get cups of ice from the front desk and since our room was so warm, they melted within minutes.
Renee
Stayed 2 nights in Jan 2025