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Volando Urai Spring Spa and Resort

4.0 star property
Adults-only New Taipei City hotel in Wulai with 2 restaurants

Choose dates to view prices

Photo gallery for Volando Urai Spring Spa and Resort

2 restaurants, breakfast served
Lobby
Outdoor pool
Exterior detail
Land view from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Hot tub
  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Grandview Double Room, River View (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down duvets, free minibar

Grandview Double Room, River View (Include French Dinner and American Breakfast)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
Pillow menu
  • 46 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Suite Twin (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down duvets, free minibar

Rooftop Suite Twin (Include French Dinner and American Breakfast)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 2 Single Beds

View all photos for Rooftop Suite Double (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down duvets, free minibar

Rooftop Suite Double (Include French Dinner and American Breakfast)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
  • 59 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Grandview Twin Room, River View (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down duvets, free minibar

Grandview Twin Room, River View (Include French Dinner and American Breakfast)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Rooftop Twin Suite

1 bedroom, premium bedding, down duvets, free minibar

Rooftop Twin Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand View Room

1 bedroom, premium bedding, down duvets, free minibar

Grand View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand View Twin Room

1 bedroom, premium bedding, down duvets, free minibar

Grand View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Rooftop Suite

1 bedroom, premium bedding, down duvets, free minibar

Rooftop Suite

  • Sleeps 2
  • 1 Queen Bed

Lake Suite

  • Sleeps 2
  • 1 Queen Bed

Superior Room

  • Sleeps 2
  • 1 Queen Bed

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8.6 out of 10, Excellent, 738 reviews
The price is S$159
includes taxes & fees
6 Mar - 7 Mar
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About the area

Map
No.176,Sec. 5, Xinwu Rd, Wulai Dist., New Taipei City, 23341

What's nearby

  • Wulai Old Street - 2 min drive
  • Yunxian Park - 6 min drive
  • Wulai Waterfalls - 6 min drive
  • National Taiwan University - 20 min drive
  • Taipei Zoo - 20 min drive

Getting around

  • Wulai Scenic Train Station - 3 min drive
  • Xindian Station - 13 min drive
  • Taipei (TSA-Songshan) - 67 min drive

Restaurants

  • ‪山地美食屋 - ‬2 min drive
  • ‪雅各原住民山豬肉香腸 - ‬2 min drive
  • ‪Siliq Cafe - ‬14 min walk
  • ‪日月光溫泉 - ‬2 min drive
  • ‪阿春小吃店 - ‬2 min drive

About this property

Volando Urai Spring Spa and Resort

Upscale hotel near Wulai Old Street
Located close to Lover's Trail and Wulai Waterfalls, Volando Urai Spring Spa and Resort provides free breakfast (local cuisine), a terrace and a full-service spa. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a body treatment, aromatherapy or a body scrub. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a steam room and a hot tub.
You'll also find perks such as:
  • Free self-parking and valet parking
  • Limo/town car service, hot springs on-site and a 24-hour front desk
  • A front desk safe, 2 meeting rooms and massage treatment rooms
  • Guest reviews speak highly of the first-rate property condition
Room features
All guest rooms are individually furnished, and boast comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as air conditioning and free stocked minibars.
Extra conveniences in all rooms include:
  • Spring water baths, toilets with electronic bidets and free toiletries
  • 32-inch flat-screen TVs with cable channels and DVD players
  • Wardrobes/cupboards, mini fridges and electric kettles

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 mile
  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Siliq Restaurant
  • Soyan

Things to do

  • Full-service spa
  • Hot spring
  • Sauna
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • On a river
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Hot spring
  • Hot springs open from 10:00 AM - 11:00 PM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities are closed on Wednesday:
  • Hot springs

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 8 are not allowed at this adults-only property; all guests 8 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Hot springs access available from 10:00 AM to 11:00 PM
Guests under 8 years old are not permitted at this adults-only property
Guests under 12 years old are not allowed in the spa

Property is also known as

Urai Volando
Volando Urai
Volando Urai Spring
Volando Urai Spring Spa
Volando Urai Spring Spa & Resort New Taipei City
Volando Urai Spring Spa New Taipei City
Volando Urai Spring Spa Resort
Volando Urai Spring Spa Resort New Taipei City
Volando Urai Spring Taipei Ci
Volando Urai Spring Spa And
Volando Urai Spring Spa and Resort Hotel
Volando Urai Spring Spa and Resort New Taipei City
Volando Urai Spring Spa and Resort Hotel New Taipei City

Frequently asked questions

Is Volando Urai Spring Spa and Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Volando Urai Spring Spa and Resort?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Volando Urai Spring Spa and Resort?

Check-in start time: 3:00 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Volando Urai Spring Spa and Resort?

Checkout is at noon.

Does Volando Urai Spring Spa and Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Volando Urai Spring Spa and Resort located?

Located in Wulai, this spa hotel is within 3 mi (5 km) of Wulai Old Street, Lover's Trail and Wulai Waterfalls. XinXian Trail and Neidong Forest Recreation Area are also within 6 mi (10 km). Wulai Scenic Train Station is 29 minutes by foot.

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Volando Urai Spring Spa and Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 210 out of 320 reviews
Rating 8 - Good. 80 out of 320 reviews
Rating 6 - Okay. 20 out of 320 reviews
Rating 4 - Poor. 7 out of 320 reviews
Rating 2 - Terrible. 3 out of 320 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

FELICIA

Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
Stayed 1 night in Nov 2023

10/10 Excellent

Yorke

Excellent!
Stayed 1 night in Oct 2022

8/10 Good

chen

Everything very nice. Wish food can do better.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Stayed 2 nights in Nov 2023

2/10 Terrible

Takako

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
スタッフは全く教育されておらず、ホスピタリティのかけらも、サービスの概念も全く無い。レストランが2タイプあるが、どちらも最悪。タイヤル族をフューチャーしていると謳っているが、冒涜に近い。ルレエシャトーだからと信頼して予約したが、ルレエシャトーも落魄れたものだ。 とにもかくにも、最悪。
Stayed 2 nights in Feb 2025

10/10 Excellent

HSIN CHI

Stayed 1 night in Nov 2024

8/10 Good

WENG

Stayed 1 night in Jul 2024

10/10 Excellent

Chia Yu

除了交通一切都很好
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2024

10/10 Excellent

cheng hsin

Stayed 1 night in Feb 2024

8/10 Good

Yusuke

Stayed 1 night in Jan 2024

10/10 Excellent

ShengYi

Stayed 1 night in Dec 2023

10/10 Excellent

Sukyoon

Stayed 1 night in Nov 2023

10/10 Excellent

Yu Chia

Stayed 1 night in Nov 2023

10/10 Excellent

Kenji

Stayed 2 nights in Jun 2023

8/10 Good

Chun Ki

Stayed 2 nights in May 2023

10/10 Excellent

Mayuko

事前の予約が必要ですがMRT新店駅よりシャトルバスサービスがあるので、便利です。 静かでとてもゆっくりすることが出来ました。ぜひまた訪れたいです。 大浴場の使い方が少し分かりにくかったです。もう少し詳しい案内があるといいと思いました。
Stayed 1 night in May 2023

10/10 Excellent

Andrea

Stayed 2 nights in Apr 2023

8/10 Good

Ruoruo

Stayed 1 night in Apr 2023

10/10 Excellent

gail

Stayed 2 nights in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2023

10/10 Excellent

Ling mei

Stayed 1 night in Mar 2023

10/10 Excellent

Yang

Stayed 1 night in Feb 2023

8/10 Good

Yuanche

Stayed 1 night in Jan 2023

10/10 Excellent

Chia Fang

Stayed 1 night in Jan 2023