8/10 Good
Katie
Travelled with group
5 Nov,2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The road in front of the property was being redone so there was no access to drive up to. Had to park a few blocks away and walk luggage to the hotel. I called a few times to verify parking and it wasn’t clear as to where and how to park or the distance we’d have to travel with luggage.
Check in took awhile, the front desk attendant called someone on the phone and didn’t really explain anything to us. When I went to leave the attendant told me that we didn’t have a card on file and the room wasn’t fully paid for. When I checked in I provided a card and verified the room was paid in full as I paid via a third party. Again the attendant wasn’t clear on the information and didn’t provide any solutions and made me feel like it was my fault a card didn’t get saved on file when I provided a card for deposit and prepaid the room.
The first night I tried to use the stairs and the exit was completely blocked off because of construction outside. I brought this up as a concern as the stairs are also labeled as the fire exit if their had been an emergency it could have been tragic.
Beside those concerns the room was beautiful, clean and a great location. The house keeping staff was very kind.
Katie
Stayed 2 nights in Oct 2024