2/10 Terrible
Julie
18 Nov,2024
I reserved a room 3 weeks in advance and prepaid with a non-Refundable rate. They sent me two reminder emails confirming my arrival within the 2 days before my reservation to arrive. I arrived at midnight after a long day of travel on my scheduled date of arrival, and they told me that they had moved me to a different hotel. No good reason, no refund and they even pointed out the wrong hotel, directing me right across the street and pointing out the only hotel in that direction, which was not the actual hotel. After arriving at the 3rd and final hotel, a far lesser level with mold growing in the shower, I was still charged the higher rates for the Double tree while staying at a hotel that charges 2/3 the cost for a room
Julie
Stayed 1 night in Nov 2024