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Grand Mercure Apartments Magnetic Island

4.0 star property
Luxury aparthotel with 4 outdoor pools and fitness centre

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grand Mercure Apartments Magnetic Island

Exterior
4 outdoor pools, pool umbrellas, pool loungers
Exterior
View from room
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Hot tub
    Hot tub
  • Washer
    Washer
  • Pool
    Pool
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
The price is S$304
Price available on 17/11/2024
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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for 1 Bedroom Resort View Apartment

View from room

1 Bedroom Resort View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom 2 Bathroom Ocean Front Apartment

Premium bedding, pillow-top beds, individually decorated

2 Bedroom 2 Bathroom Ocean Front Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom 2 Bathroom Resort View Apartment

Full-sized fridge, microwave, oven, stovetop

2 Bedroom 2 Bathroom Resort View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 3 Bedroom 2 Bathroom Ocean View Apartment

Premium bedding, pillow-top beds, individually decorated

3 Bedroom 2 Bathroom Ocean View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 150 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 1 Bedroom Ocean View Apartment

Premium bedding, pillow-top beds, individually decorated

1 Bedroom Ocean View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom 2 Bathroom Ocean Front Apartment

View from room

3 Bedroom 2 Bathroom Ocean Front Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 150 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 2 Bedroom 2 Bathroom Ocean View Apartment

Premium bedding, pillow-top beds, individually decorated

2 Bedroom 2 Bathroom Ocean View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

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includes taxes & fees
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About the area

Map
146 Sooning Street, Nelly Bay, QLD, 4819

What's nearby

  • Magnetic Island National Park - 6 min walk
  • Massage on Magnetic - 16 min walk
  • Nelly Bay Beach - 17 min walk
  • Magnetic Island Golf Course - 5 min drive
  • Horseshoe Bay Beach - 11 min drive

Getting around

  • Townsville Station - 52 min drive
  • Townsville, QLD (TSV) - 64 min drive

Restaurants

  • ‪Adele's Cafe - ‬8 min drive
  • ‪Rock Wallabies - ‬3 min drive
  • ‪Scallywags Cafe - ‬8 min walk
  • ‪SOS - Stuffed on Seafood - ‬4 min walk
  • ‪Toes in the Water Cafe - ‬2 min drive

About this property

Grand Mercure Apartments Magnetic Island

Luxury aparthotel with 4 outdoor pools and fitness centre
4 outdoor pools, a fitness centre and a rooftop terrace are available at this smoke-free aparthotel. Self parking is free. Other amenities include Access to hot tub, a business centre and a meeting room. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a washer/dryer and a dining area, while a flat-screen TV with digital channels and a DVD player provide a bit of entertainment. Weekly housekeeping is available.
Grand Mercure Apartments Magnetic Island offers 124 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and DVD players. Rooms open to furnished balconies. This individually decorated and furnished accommodation includes dining tables. Pillowtop beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 50-inch flat-screen televisions come with digital channels. Additionally, rooms include espresso makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

4 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English

Property amenities

Pool/Spa

  • 4 outdoor pools
  • Fenced pool
  • Pool gate
  • Pool loungers
  • Pool umbrellas
  • Spa tub

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free ferry terminal shuttle
  • Car hire
  • Car not required
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Cot: AUD 10 per night
  • Pool gate

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • Champagne service
  • Dining table

Bedrooms

  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • 50-inch flat-screen TV with digital channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Furnished balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the bay
  • Near the boardwalk/promenade
  • Near the marina
  • Near the ocean
  • On the waterfront

Things to do

  • Bicycle parking
  • Gym
  • Bicycle rentals nearby
  • Boat tours nearby
  • Canoeing nearby
  • Ecotours nearby
  • Fishing nearby
  • Kayaking nearby
  • Mountain climbing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 124 units
  • 5 buildings
  • 5 floors
  • Access via exterior corridors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bicycle parking
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Double-glazed windows
  • Garden
  • Gated community
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Traditional architecture
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
The front desk is open Monday - Saturday (8:00 AM - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside reception hours can check-in through the night service phone located beside the reception door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per night.
Cots (infant beds) are available for AUD 10 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way), (from 2 to 12 years old)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Mercure Apartments Magnetic Island
Grand Mercure Magnetic Island
Magnetic Island Grand Mercure
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel
Grand Mercure Apartments Magnetic Island Apartment
Grand Mercure Apartments
Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
Grand Mercure Apartments Magnetic Island Nelly Bay
Mercure s Magnetic Nelly
Mercure Apartments Magnetic
Grand Mercure Apartments Magnetic Island Nelly Bay
Grand Mercure Apartments Magnetic Island Aparthotel
Grand Mercure Apartments Magnetic Island Aparthotel Nelly Bay

Frequently asked questions

Does Grand Mercure Apartments Magnetic Island have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Grand Mercure Apartments Magnetic Island?

As of 2 Nov,2024, prices found for a 1-night stay for 2 adults at Grand Mercure Apartments Magnetic Island on 17 Nov,2024 start from S$303.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Apartments Magnetic Island pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Mercure Apartments Magnetic Island?

Self-parking is free at this property.

What time is check-in at Grand Mercure Apartments Magnetic Island?

Check-in start time: 2 PM; check-in end time: 6:00 PM. Early check-in is available for a fee of AUD 50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Mercure Apartments Magnetic Island?

Checkout is at 10 AM. Late checkout is available for AUD 50.00 (subject to availability).

Does Grand Mercure Apartments Magnetic Island provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AUD 15 per person applies.

Where is Grand Mercure Apartments Magnetic Island located?

Situated on the waterfront, this luxury aparthotel is within 1 mile (2 km) of Magnetic Island National Park, Massage on Magnetic and Nelly Bay Beach. Nelly Bay Habitat Reserve and Alma Bay are also within 2 miles (3 km).

Grand Mercure Apartments Magnetic Island Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 277 reviews" "
Rating 8 - Good. 86 out of 277 reviews" "
Rating 6 - Okay. 39 out of 277 reviews" "
Rating 4 - Poor. 16 out of 277 reviews" "
Rating 2 - Terrible. 3 out of 277 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Good size room. Friendly & helpful staff. Limited cooking & dining utensils. Wi-Fi difficult to navigate. Was not Ocean view as advertised. Was double charged on the CC commission,
Stayed 4 nights in Oct 2024

6/10 Okay

Kenneth

Disliked: Cleanliness
Blinds filthy,toilet container old rusty,no toaster
Stayed 1 night in Oct 2024

10/10 Excellent

Ross, Oakleigh East

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was great and the staff were friendly and provided excellent communication. The property was within a 2 minute walk from the ferry terminal. Our room had a good size balcony for pm drinks and we could watch the ferries come and go. The property has 4 pools, but for us the best was in block 1 the same as our room. This pool had more sunshine than the others which could be shaded much of the day or windy. The roof top in block 1 was mostly sunny.
Stayed 4 nights in Oct 2024

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room with comfy beds and all amenities you could need. Gym very disappointing - no weights. Only a treadmill, rowing machine and bike - all equipment pretty tired.
Stayed 1 night in Sep 2024

6/10 Okay

Heather

Travelled with partner
The property was in an ideal position to explore Nelly Bay, the marina and other areas of Magnetic Island. Unfortunately we found the apartment not as clean or as modern as we would have liked. The apartment definitely needs some maintenance and a good clean.
Stayed 9 nights in Sep 2024

4/10 Poor

Kelsey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment we stayed in was definitely not a 4-star standard, barely a 3-star to be honest. The room seemed like it hadn't been cleaned for months, floors were dirty, dust everywhere, hair in the showers. The decor was dated and cheap. The carpet looks like it hasn't been updated since the apartments first opened and that the cheapest carpet was chosen in the first place. We really expected more quality and cleanliness for the price that we paid. The pictures online are very deceiving. I can understand general wear and tear, but the wear and tear in this apartment has not been taken care of since it was established. Blinds were dirty with tears in them and rust all over the rolling mechanisms. Mirrors were rusted and chipped from the edges. I wouldn't stay here again, and I wouldn't recommend friends and family to stay either. Very disappointing for what was meant to be an enjoyable wedding anniversary weekend.
Stayed 2 nights in Sep 2024

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff. Excellent rooms. Excellent location
Stayed 2 nights in Aug 2024

10/10 Excellent

Ursula

Liked: Amenities, property conditions & facilities
The staff were wonderful as my room wasn't cleaned too well but they sorted out the issue with nofuss whatsoever.
Stayed 3 nights in Aug 2024

10/10 Excellent

BRONWYN

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a great apartment. Two bed non water view, however we did have water since we over looked the ferry area which was fine as not noisy. The apartment was large and spacious, extremely clean and comfortable. Staff were great also. Thanks
Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay here and the fact that we could choose between 4 swimming pools on location and rock wallabys are always around to watch, we really enjoyed our time. The unit was a great base for our family.
Stayed 4 nights in Aug 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had no issues what so ever thought the room was great and very roomy for the price. Staff very helpful.
Stayed 2 nights in Aug 2024

6/10 Okay

Sharon

Disliked: Cleanliness
individually owned properties. pictures did not reflect the apartment offered. substandard cleaning. very ordinary furnishings. awful sweat stained / soiled linen. leaking toilet. broken door…. However great staff and new management who will hopefully address issues…feel catfished and ripped off…
Stayed 3 nights in Aug 2024

6/10 Okay

Graham

Short stay on Magnetic Island
Apartment was ok. Layout and space is good. Well equipped. TVs and remotes were really poor . WiFi was absolutely awful. Cleanliness was average , floor needed a good clean. Position in resort was great, close to port for the ferry and the bus connections.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious apartment, walking distance from the ferry, bus terminal, supermarket, car hire and cafes/restaurants. Couldn’t find any faults
Stayed 2 nights in Jul 2024

10/10 Excellent

Stacey

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2024

4/10 Poor

Monique

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with this property. For the amount you pay per night and the reputation of the mecure, i will not be staying here again, nor would i recommend it. We stayed in a 2 bedroom apartment, which was advertised as an ocean view. We were situated behind the pool and spa, so we had a view of that instead. Faults with the accommodation. My biggest issue was that that room didnt lock. The area where you enter the back patio, the gate didnt shut competely, so it wasnt lockable. And then the lock on the door to the actual apartment has shutters next to it which you can stick your hand through and open the lock on the inside of the door, from the outside. The floors were wet when we first walked in. The main shower was mouldy. There was what I am assuming to be food splatter all over both the bedroom walls. The spa was very low in water so you basically sat with half of your body exposed and the jets are on a timer for 5 minutes so you have to get out and turn the bubbles back on every 5 minutes.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jodi

Travelled with family
It doesn’t get much better. New management have worked hard to regain their reputation and have succeeded in my opinion. Better than we expected, the room was immaculate and we felt like we were home. Friendly receptionist made us feel welcomed from the second we arrived and I can’t say enough to thank them for an amazing stay. Well done.
Stayed 3 nights in Jun 2024

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Great location. Spacious unit and well appointed. BUT on a very warm and humid weekend, the air-conditioner was broken and offered no relief. We were given a pedestal fan (no ceiling fans in the unit) which offered only mild relief. Management suggested many other properties did not use a/c (though lots of a/c were heard) and to open up the windows and doors which were all unscreened. We expressed concern about bugs but we were told that on Maggie Is there are very few. We tried all windows and doors open, and the bugs came in in force. A disappointment as we had southern visitors staying elsewhere and we couldn’t invite them to have dinner with us as it was so hot in the unit.
Stayed 3 nights in Apr 2023

6/10 Okay

Ray

Travelled with partner
Disliked: Property conditions & facilities
The room was small and the Airco rooming was extremely bad. Terrible mostly smell in room and dampness on ceiling and floor (slippery and dangerous. Roller blind fell down and was jammed the entire stay, blocking view. Carpet dirty and stained. Didn’t like shower over bath. Not enough utensils in kitchen. Didn’t like high chairs (stools) over dining table. Pool had missing tiles and surrounding tiles needed cleaning. Garbage smell near entry. Ceiling in bathroom needed pairing. Wouldn’t recommend and certainly wouldn’t book there again.
Stayed 4 nights in Jan 2023

6/10 Okay

Joan

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The location in the island is beautiful and convenient- right by the ferry, coffee shops, restaurants, and an IGA. The room itself needed serious cleaning and furniture updates. We did not feel comfortable sitting on the gross couches, and there were 10-12 spiders by the sliding door.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My three girlfriends and I stayed in a two bedroom apartment with ocean views. We loved our accommodation. It was so close to the ferry terminal and we could hire one of the Topless cars right next door also. The IGA and bottleshop we're also super close so it felt very accessible and made our stay so much easier. We loved the variety of pools and gyms, we could always find a pool out of the wind. We were so, so pleased that we decided to stay here. The apartment had everything we needed.
Stayed 3 nights in Jun 2022

8/10 Good

Anne

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful location.
Stayed 5 nights in Apr 2022

8/10 Good

david, Charters Towers

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was clean and well equipped Unfortunately no meal options But eating venues close by Staff were very friendly and helped any requirements Pool was good position but needs some repairs with broken tiles Good self contained apartments Great view over the harbour and sea
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 3 b/r apartment, which they then called to say after booking they had none left so we would have to take a 2 bedroom instead. No problem with that but was not given any indication whether a refund would be given. Called the day of check in to question what was happening and was met by an abrupt lady who answered the phone just saying “hello” Which made me second guess I even had the right number. She then proceeded to tell me that even though we paid for a 3 bedroom we would still be getting charged the same amount for 5 people because “they had to account for 5 people staying in the room” I would have been fine with paying for the extra roll out bed...if the difference wasn’t almost $100. I didn’t bother discussing this further with her because it seemed as though I would get no where. I’m a pretty easy going person and wouldn’t have minded if she had been a bit more polite or reasonable but I don’t really think this was fair-I will not be staying here again.
Stayed 1 night in Apr 2021