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Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 star property
Beachfront hotel with calming spa services

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Royalton Negril, An Autograph Collection All-Inclusive Resort

Outdoor wedding area
Aerial view
Beach/ocean view
Food and drink
Flat-screen TV, pay films

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Parking included
    Parking included
  • Breakfast included
    Breakfast included
  • Gym
    Gym
The price is S$547
Price available on 18/11/2024
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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Luxury Presidential one Bedroom swim out Diamond Club

In-room dining

Luxury Presidential one Bedroom swim out Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Junior Suite swim out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite swim out

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Private pool

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view Diamond Club

Flat-screen TV, pay films

Luxury Presidential one Bedroom ocean view Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 114 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Family Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom ocean view

Beach/ocean view

Luxury Presidential Two Bedroom ocean view

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman two Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman two Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 226 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Presidential Two Bedroom ocean view Diamond Club

In-room dining

Luxury Presidential Two Bedroom ocean view Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman three Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman three Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 282 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Luxury Junior Suite swim out Diamond Club

View from room

Luxury Junior Suite swim out Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom ocean view

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 113 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Chairman four Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman four Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 337 sq m
  • Ocean view
  • Sleeps 14
  • 2 King Beds and 4 Queen Beds

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About the area

Map
Norman Manley Boulevard, Negril, Westmoreland

What's nearby

  • Bloody Bay - 1 min walk
  • Hedonism II - 5 min walk
  • Bloody Bay Beach - 5 min walk
  • Seven Mile Beach - 9 min walk
  • Kool Runnings Water Park - 16 min walk

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 89 min drive

Restaurants

  • Hunter Steakhouse
  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • ‪Ackee - ‬16 min walk
  • ‪Hedonism II - Delroy's Bar - ‬5 min walk
  • ‪Zen - ‬3 min walk

About this property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Luxury eco-certified hotel near Seven Mile Beach
Near Hedonism II, Royalton Negril, An Autograph Collection All-Inclusive Resort provides free full breakfast, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach and sunloungers. Indulge in reflexology, a body scrub and a hot stone massage at The Royal Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking and valet parking
  • An outdoor tennis court, a lift and tour/ticket information
  • Beach towels, a front desk safe and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 407 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Deep-soaking baths and free toiletries
  • Flat-screen TVs with premium channels
  • Private gardens, wardrobes/cupboards and coffee/tea makers

All-inclusive details

All-inclusive room rates at Royalton Negril, An Autograph Collection All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo
  • Gourmet Marche
  • Gratzie Italian Trattoria
  • Hunter Staeakhouse
  • Zen

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Royalton Negril Resort
Royalton Negril
Royalton Negril All Inclusive
Royalton Negril Resort Spa All Inclusive
Royalton Negril Resort Spa
Royalton Negril Resort Spa All Inclusive

Frequently asked questions

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Royalton Negril, An Autograph Collection All-Inclusive Resort?

As of 2 Nov,2024, prices found for a 1-night stay for 2 adults at Royalton Negril, An Autograph Collection All-Inclusive Resort on 18 Nov,2024 start from S$546.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Negril, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Checkout is at noon.

Are there all-inclusive benefits at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Some rate plans available at this property are all-inclusive.

Where is Royalton Negril, An Autograph Collection All-Inclusive Resort located?

Nestled on the beach, this Negril hotel is within a 10-minute walk of Bloody Bay, Seven Mile Beach and Hedonism II. Jamaica Beaches and Bloody Bay Beach are also within 10 minutes.

Royalton Negril, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 406 out of 1011 reviews" "
Rating 8 - Good. 230 out of 1011 reviews" "
Rating 6 - Okay. 140 out of 1011 reviews" "
Rating 4 - Poor. 97 out of 1011 reviews" "
Rating 2 - Terrible. 138 out of 1011 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is beautiful and the room was excellent. Service gets mixed reviews for me. Check in was great the attendant was superb but I cannot remember her name. Check out was also great. My Expedia rep was awesome. We love her. For F&B is disappointing in most area. Alexia at Grazie was wonderful, she was so attentive and proper. Andreann-Cocktail waitress was full of great service. Toniann at Hunter was our worst experience. She used expletives at our table while she was upset at another table that needed her attention. I want Cabernet Sauvignon but she stated it was finished I started Merlot. She eventually found a bottle and brought it to the table for which I appreciated. But she did not want to change the wine glass. I had to tell her don’t worry and this was when she got another glass. We had to asked Ryan (another waiter)for a straw as she went to stand at the hostess station. We just wanted to eat and leave. Room service was timely and courteous. Coffee shop consistently good. Sports bar also was good.
Stayed 3 nights in Oct 2024

6/10 Okay

Daniquea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Delicious food and good entertainment. Disappointed in butler service. He was unavailable almost the entire stay. The jacuzzi wasn’t working the entire trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

lockeisha, St.Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a quick summary you could post about Royalton Negril on Expedia: Had an amazing stay at Royalton Negril! This all-inclusive resort exceeded my expectations with exceptional service, delicious food, and a beautiful setting. The staff was friendly and attentive, making my experience unforgettable. Highly recommend for a relaxing and luxurious getaway in paradise!
Stayed 1 night in Oct 2024

2/10 Terrible

Dnysha

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Bruce, Philadelphia

Liked: Cleanliness
Stayed 4 nights in Oct 2024

2/10 Terrible

Tammy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Royalton Negril: A Disappointing Experience I recently stayed at Royalton Negril, and it was by far one of the worst hotel experiences I've ever had. From the moment I arrived, the problems began. My Expedia reservation was not acknowledged, and I was unexpectedly asked to pay more than what was quoted. My guests and I were left waiting for over six and a half hours before we could access our rooms, which was incredibly frustrating after a long day of travel. During that time, we had to request water and food, only to find the options available were limited and unappetizing. The staff lacked basic customer service skills and empathy, making an already stressful situation even worse. Throughout our stay, we experienced multiple power and water outages, which added to the overall discomfort. The dining experience was equally disappointing. The food in the restaurants was often overcooked, cold, and of low quality, and room service was virtually non-existent, with many items unavailable. To top it all off, the air conditioning in the restaurants was turned off, leaving us feeling hot, fatigued, and lightheaded. Despite my attempts to reach out to management and guest relations, no one ever came to address my concerns. This was supposed to be a special trip for my 48th birthday, but it turned into a series of unfortunate events. I would not recommend Royalton Negril to anyone seeking a pleasant and relaxing getaway.
Stayed 4 nights in Oct 2024

2/10 Terrible

Patrice

Travelled with family, Travelled with partner, Travelled with group
Upon arrival most of the staff at the Royalton was on a strike. We had a hard time getting on the property because they placed a charter bus along the entrance way to block off the patrons from getting onto the premises. The first day on the resort none of the restaurants was open. We only had access to the Buffett which was limited in selection. We were told to arrive to the buffet prior to opened to ensure we get food. We had to use paper plates to eat off of and we were told to hold onto the plastic forks because they were uncertain they would not run out of supplies. It took 2 hours to access our hotel room. We did not receive butler service until Thursday, the day before our departure. We didn’t have room service until the day before our departure. There was no security on the property tor three days. We had no servers on the beach. We had to walk a long distance to get food as opposed to the luxury of the diamond club service which comes with these additional services. The entire time the staff talked about the strike and the issues with Managment, which caused more stress. The staff who was serving us were working in positions outside of their original roles. It was obvious most of them did not know what they were doing. The food tasted like slop. Management didn’t issue an apology which I am still waiting on. My husband and I happened to be watching the news only one footage of the hotel strike. This was truly a horrible experience.
Stayed 4 nights in Oct 2024

2/10 Terrible

Charmisha

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Charmisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all of the times that I’ve been to Jamaica, this was by far my worst experience at a resort. My sister and I decided to throw a surprise 60th celebration for my mother and from the time we arrived, we had problems. We were unable to check in for about an hour because the company hadn’t taken payment off the card provided which they had should have done a week prior. When I tried to message the company to make sure they processed the payment like I was told, I received a message that they had gone home for the day, but that they had left a bottle of champagne and a bday card in “a” room. I had to transfer money to a different card so that they could use a physical card that I had with me which cost me an additional $75. Once we got to the rooms, they left the champagne and card in the wrong room. Throughout the duration of the stay, we had loss of power, loss of water, and then when we were gained water, no hot water. There was no room service , after two days, no restaurants and no access to the pools. When we walked up to try to use the pool before learning that the entire staff had gone on strike, a security guard stopped and told us that we could not use the pool but that we could swim in the sea. It was pitch black outside. we asked what we were supposed to do, she shrugged her shoulders. We just returned to our rooms. The staff never once mentioned initially that they had gone on strike, we had to learn that from another patron of the hotel. Food was scarce as wel
Stayed 6 nights in Oct 2024

2/10 Terrible

Loriann

Disliked: Cleanliness, property conditions & facilities
For the most part hotel staff, was very nice but we were treated poorly-rooms had no mini bar, took us a couple days to get iron in the room. There was initially no complimentary gift birthday celebration for a relative and I who celebrated our bdays. We were eventually provided with 1 bottle of wine. We were ask before our check out time, what time we were leaving. Just all round poor customer service. I hope it gets better…..
Stayed 5 nights in Oct 2024

8/10 Good

Michaela

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jason

Food was not good, at all. The Butler staff was 100. Week we went was a big music festival and property was like spring break with inappropriate behavior and weed everywhere. Not the best family experience. Not a 5 star, was fun, but would not go back.
Stayed 7 nights in Jul 2024

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Staff is rude- my upgrade was falling apart and chair broke- tv not working and phone wasn’t either. When I complained instead of reimbursing me the upgrade they gave me a free upgrade to go back. Shows they don’t care! Don’t recommend at all
Stayed 3 nights in Oct 2024

8/10 Good

Shanelle

Stayed 1 night in Oct 2024

2/10 Terrible

mccammbridge m

Disliked: Cleanliness, staff & service, amenities
I had a terrible experience. The ground staff wasn’t pleasant. You have to make reservations to eat at any of the hotel restaurants. The room service only offered, chicken strips, pizza and a plate of fruit! The power in my room flickered often, the bathroom rack fell on my foot! And all they offered was a dinner as an apology. Also the air in my room didn’t work as well! I could go on all the things that’s wrong with that resort!
Stayed 3 nights in Oct 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Royalton Negril was impeccable. It was clean, well-maintained, and offered a peaceful atmosphere that allowed for relaxation without feeling overwhelmed by crowds. I appreciated the balance of enjoying amenities without the chaos often found at larger resorts.
Stayed 5 nights in Oct 2024

10/10 Excellent

Laverne

Stayed 4 nights in Sep 2024

6/10 Okay

Michelle

Travelled with family
The property was good. However we had to wait very long to get a room because our room wasn’t available at that time. They eventually compensated by giving us another room closer to the lobby. Then gave us a hydrotherapy session for an hour however one guy at the place with hair ( braids ) was so creepy and unprofessional. Eventually we did the hydrotherapy for about 40 minutes and left. Then our last night there we got locked out in our room for hours allegedly because the room door battery had died. Waiting for security was not fun as I had food spilled all over my clothes and needed to change. It was an ok experience just need better and improved professionals and equipment in certain areas. The food was great though and the vibes were chilled.
Stayed 4 nights in Oct 2024

6/10 Okay

Sylvia

C
Stayed 3 nights in Aug 2024

6/10 Okay

Natasha

Liked: Cleanliness, staff & service
Our stay at the Royalton Hotel Negril was a mixed experience, with both positive and negative aspects. The highlight of our visit was the exceptional service provided by Kimmy, our Expedia advisor. Upon arrival, we were disappointed to find that our room had two queen beds instead of the king bed we had specifically requested. Kimmy was quick to address this issue, ensuring we were moved to an appropriate room and checking in on us daily to make sure everything was in order. She even arranged for someone to fix the air conditioning, which wasn’t working properly. Her attention to detail and professionalism was much appreciated. When Kimmy handed us over to Chantae, we could tell she was trying her best, but we did have an issue with her repeatedly calling me while I was on the phone with family. She called four times, which forced me to end my conversation to find out what was so urgent. I would have appreciated a bit more patience and understanding from her in that situation. The check-in process was smooth, and the front desk staff were friendly and efficient. However, the buffet staff had a shockingly negative attitude. It felt like asking a simple question was a burden to them, and their abruptness and rudeness were completely off-putting. It’s clear they either don’t want to be there or lack the training in customer service, which is a shame for a hotel of this caliber. In terms of dining, the food was average at best. The cuisine seem
Stayed 8 nights in Sep 2024

6/10 Okay

Sapna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Everett, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Everett, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Chaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Monique

Stayed 2 nights in Sep 2024