2/10 Terrible
Melissa
5 Nov,2024
Disliked: Staff & service, property conditions & facilities
Hotel messed up my reservation, giving me a room with two beds instead of one king. I called from the room phone to disclose this; I was told there was nothing to be done because they were booked full. I was also told the system showed that I booked two beds, even though I told the employee I was staring at my reservation for one king bed while we were on the phone.
At 11:47 p.m., when I was in bed for the night, he called my personal cell phone and came knocking on my door. I did not open the door at first, out of fear, and only spoke to him through the door. He told me I was right about the reservation being wrong; he said the people who needed two beds had shown up and he wanted to move me to a room with one king.
He asked if he could come into my room to see if it was clean for the guests and said he’d help me pack my things to change rooms. I said absolutely not and was horrified he’d even request this. Massive security threat.
I packed my things and met him outside of my new room to get my key cards.
As a female traveling alone, I barely slept because I was so disturbed by this entire situation.
I left the next day, even though I was booked for two nights. I couldn’t get myself to stay there again.
Melissa
Stayed 2 nights in Nov 2024