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"Upon our arrival for checkin, the staff are unaware of our booking with our booking details shown. We been waiting for half an hour checking and only they pass us the phone to speak to the owner for our room no. Again, we been waiting for half an hour for the key as they do not understand fourteen in english for our room key. (total of 3staffs under management and only 1of them understand abit more english) When check in to the apartment, we do not see the L-shape sofa as mentioned, no...