6/10 Okay
Alexandra
15 Sept,2024
Liked: Staff & service, amenities, property conditions & facilities
For the price we felt the property was a bit of a let down. Pool was nice, room was clean and the staff was friendly. When we arrived at the Old Port our map said it was a 7 min walk - which we took but ended up at another Tagoo hotel which on the map showed that it was connected. We walked uphill with our suitcases along a busy hwy with coach buses passing us by inches away. It was terrifying. When we reached the other Tagoo Hotel we were told to keep walking and then to turn behind on a road. Which was another 30 min. In total we dragged our suitcases 45 min in the dark along the highway. When we arrived the lady at the Hotel Tagoo was unapologetic (it would have helped to have a welcome drink or something to welcome us better). The hotel should have a map warning about this confusion. Or at least give an idea for a taxi / option help for a pick up. This was the beginning of our stay for 2 days and it started off wrong. For the amount they charge you’d expect the finer touches to detail. Hopefully others had a better experience.
Alexandra
Stayed 2 nights in Sep 2024