4/10 Poor
Dipakkumar Gosar Bhagwanji
Travelled with partner
20 Dec,2024
Disliked: Staff & service
We checked in for a stay of 3 nights. Day 1 were allocated room 505. Since we had checked-in in the evening we did not notice the broken floor tiles and uneven tiles which posed a hazard of tripping. We complained about it next morning and were shifted to room 506 next door. We were out the whole day and when we returned in the evening the room had a very bad smell. We called reception and they sent housekeeping staff to come and spray the room. This was a temporary fix as the smell reappeared later in the night and we again complained about it in the morning and asked one of them to come to the room and have a whiff of the bad smell. They agreed that it was a bad smell so moved us again to 306 this time. This room was ok but the basin tap was very tight and when opening it less would make the water flow onto the benchtop instead of the basin thus making a mess on the benchtop. For 3 nights we had to sleep in different rooms wasting our limited time in packing our bags and moving. The housekeeping needs to up their game. Also the people at the reception need to be sent for retraining as not a single of them greeted you with a smile when passing the area.
I would definately not recommend this hotel as they charge premium rates for sub-standard rooms.
Dipakkumar Gosar Bhagwanji
Stayed 3 nights in Dec 2024