2/10 Terrible
John
Travelled with partner
28 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here!
We foolishly booked in to this "hotel" for 3 nights at he end of October 24. The building,grounds and claimed facilities appeared to warrant its 4 star classification.Big mistake....learn from our error
The building is beyond tired,its exhausted. Scruffy,dirty and uncared for is being polite.
Our room on arrival was unheated and squalid. It was positioned close to the banqueting hall and next to the "dogroom" The music stopped after midnight but the barking of abandoned dogs lasted much longer. The night porter was inept and powerless.
Breakfast was appalling. Tossed out with rudeness and disinterest by untrained personnel. The sausages and bacon were raw and the single slice of toast per guest measly. A request for another tea was declined.
The final straw came when the shower spontaneously, and without warning, changed from tepid to scalding causing significant burns.
We left to the luxury of a real 4 star establishment in Newcastle.
Subsequently we wrote to the manager. He offered a return stay...ha never again! More importantly he claimed to be surprised by our criticisms. Clearly he has never read previous reviews. (I wish I had)
I wrote to the Mac Donalds directors and got no reply.
So be warned...save your money book elsewhere.
John
Stayed 3 nights in Oct 2024