2/10 Terrible
Sunita
Travelled with group
9 Feb,2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the worst experience at a hotel i ever had.
check in took over an hour.
don’t be fooled by the pictures of the rooms online and the renovated lobby because my room looked nothing like the pictures.
the pillows weren’t even standard RECTANGULAR pillows, they were squares.
the room had a horrible odour.
the bed was either sunken in in the middle or just straight up broken.
the room was OLD.
when i asked for a room move, they said they wouldn’t do nothing and i could just leave.
when i asked for a refund or some kind of compensation, they said no AND THEM tried to claim that there was evidence of smoking in the room WHEN I DID NOT. we smoked OUTSIDE the building, we did not violate any policies about smoking in the room. if the smell of smoke or weed was lingering on our clothes, that’s not our fault and does not mean we smoked in the room. so now they want to keep my $250 security deposit.
this is such a HORRIBLE place. the staff is RUDE and just disappointed all around. NEVER EVER STAYING HERE AGAIN AND I SUGGEST YOU ALL DONT EITHER.
Sunita
Stayed 1 night in Feb 2025