8/10 Good
Sarah
Travelled with family
27 Nov,2024
Liked: Cleanliness, staff & service, amenities
Hotel Cipreses has a great location and was wonderful for our 1-night stay in November, extra convenient to Santa Elena Cloud Forest and Selvatura Park. We were traveling as a family with 2 teens, 2 adults and 2 grandparents and booked 2 rooms. Both rooms were spacious and clean, with a lovely enclosed balcony/porch. One note - every room’s balcony is connected (only divided by a small railing) so our teenage son was able to sneak next door and enter the other room from the balcony and scare his sister - this gave us a common sense reminder to lock the patio door!
The front desk staff was incredibly nice, friendly and helpful. Breakfast was yummy and generous with pancakes, toast, eggs, rice & beans, coffee and juice.
The only downside of our stay was a slight issue with the bathroom/plumbing. There was a pretty bad smell emanating from the drains in our bathroom. Not sure if it was just normal for the plumbing in the area or if our room had a specific issue. If we had been staying longer I would have brought it up with the staff to see if there was a possible fix. And would absolutely stay here again, and definitely recommend the hotel as a clean, friendly and safe option.
Sarah
Stayed 1 night in Nov 2024