4/10 Poor
Brandy
Travelled with family
27 Jan,2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked two nights for a cheerleading competition
Once arrived the staff were not very friendly. When we inquired about the icecream in the entrance way the first evening - a staff member said he doesnt like to serve it & disclosed how they have new management ( the foreigners is how he said it) and its a hotel and not a icecream parlor ... they did give us the icecream though in weird bowls... and very small amounts.. but charged full price. As he was annoyed that i wanted to purchase i didnt want to then tell him not to bother once he scooped up pitiful amounts in random mismatched bowls ( one plastic, one tiny cardboard)
Very shocked about his comment and the way the icecream was presented.
The second day we were leaving the hotel for about 7 hours but returning to our room(112 -4 bed suite)
I requested our room to be made up We only had one small garbage can and 4 towels and two facecloths for 6 people staying.The pool area had no towels available so we had to use the ones in the room. thus requesting more
When we arrived back to grab a few items around 4, i noticed the room has not been touched except someone came in and took the towels. but did not leave any. No garbage was changed etc.
When i inquired at the front desk. i received a shrug.. and told that housekeeping would be leaving in 15 minutes and they could only bring a few towels to the room they brought 4 and i had to request more.
We have stayed the last few years, we wont be back without compensation
Brandy
Stayed 2 nights in Jan 2025