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New Palm Tree Hotel

3.0 star property
Colonial hotel with 2 restaurants and free breakfast

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Photo gallery for New Palm Tree Hotel

Balcony
View from room
2 restaurants, lunch served, African cuisine
Lobby
Reception

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Building design

Twin Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 6 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

In-room safe, desk, free WiFi

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 6 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

In-room safe, desk, free WiFi

Triple Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 8 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, free WiFi

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
  • 45 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

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  • Breakfast included
  • Free WiFi
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About the area

Map
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 16 min walk
  • Fort Jesus - 17 min walk
  • Mombasa Island - 2 min drive
  • Mombasa Marine National Park - 6 min drive
  • Nyali Beach - 26 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 24 min drive

Restaurants

  • ‪Mackinon Market (Markiti) - ‬11 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
  • ‪Barka Restaurant - ‬6 min walk
  • ‪Tarboush Cafe - ‬4 min walk
  • ‪Qaffee Point - ‬6 min walk

About this property

New Palm Tree Hotel

Hotel near Fort Jesus
Located close to Holy Ghost Cathedral and Shree Cutch Satsang Swaminarayan Temple, New Palm Tree Hotel provides free cooked-to-order breakfast, a rooftop terrace and a coffee shop/cafe. Enjoy African cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a business centre.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Free newspapers, a front desk safe and a TV in reception
Room features
All guest rooms at New Palm Tree Hotel include perks, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers
  • Fridges, ceiling fans and daily housekeeping

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Kitobero Cafe

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 4 AM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: KES 1500 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Is New Palm Tree Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at New Palm Tree Hotel?

Self-parking is free at this property.

What time is check-in at New Palm Tree Hotel?

Check-in start time: noon; check-in end time: 4 AM.

What time is check-out at New Palm Tree Hotel?

Checkout is at 10 AM.

Does New Palm Tree Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 1500 per vehicle applies.

Where is New Palm Tree Hotel located?

Located in the heart of Mombasa, this hotel is within 1 mi (2 km) of Holy Ghost Cathedral, Shree Cutch Satsang Swaminarayan Temple and Fort Jesus. Leven House and Mombasa Marine National Park are also within 6 mi (10 km).

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New Palm Tree Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 7 out of 87 reviews
Rating 8 - Good. 21 out of 87 reviews
Rating 6 - Okay. 29 out of 87 reviews
Rating 4 - Poor. 21 out of 87 reviews
Rating 2 - Terrible. 9 out of 87 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

MAY

Disliked: Cleanliness
to girls from Norwegian
The hotel was not clean. Wifi was bad
Stayed 1 night in Oct 2018

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL AWFUL
The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Lieu practique
Lieu practique pour une visite en ville pas plus Accueil ok Bataille mostique garantie
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremt eftersatt!
Stayed 1 night in Aug 2018

10/10 Excellent

Stephen

Steve's review
We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Disliked: Property conditions & facilities
Nice staffs, very good stie, but not good facilitties
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Room comfort
good location, fair price, nice terrace
We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
Stayed 1 night in Apr 2018

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the effort.
This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10 Poor

P&D, Canada

Liked: Property conditions & facilities
Disliked: Room comfort
No AC
Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
Stayed 2 nights in Mar 2018

8/10 Good

Mariuza

Liked: Property conditions & facilities
Great place for the money.
Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Stayed 1 night in Feb 2018

2/10 Terrible

q, canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, smelly, unpleasent
Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
Stayed 2 nights in Jan 2018

4/10 Poor

Jan, STG, BW

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Vergammelter Zustand.
Das Zimmer hat schon sicher bessere Zeiten erlebt. Heruntergekommenes Mobiliar im Zimmer und vor dem Zimmer auf der Gemeinschaft Terrasse, Bad ekelhaft mit vielen Rostflecken und Ausbesserungen. Einrichtung beschädigt. Insgesamt ein erbärmlicher Zustand, nachdem auch das Frühstück spartanisch ausfiel.
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Lode

Uitstekend!
Alles hangt f van wat je verwacht. Geen grote luxe hier maar een eenvoudig maar net en vriendelijk hotel met fijn dakterras en patio. dicht bij de oude stad en vriendeljk personeel! Kon niet beter.
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Hillary kipkirui

I enjoyed the food most..
it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Kamilla

Liked: Cleanliness, property conditions & facilities, room comfort
Man får hvad man betaler for
Til prisen er det udemærket, men det er bare en sted man kan sove og få et bad ikke et sted man kan bruge tid på at sidde og slappe af. Morgenmaden er okay.
Stayed 4 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

BrigitteFeuerstein@freenet.de

Liked: Property conditions & facilities, room comfort
Frühstück war sehr gut
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

clément

nice hostel but quite dirty. The rooms are OK-ish but I got an electric shock in the shower because of the electric heater system. The wifi didnt work properly in the rooms. The AC and the ventilator were quite poor, the window in the bathroom was broken and the light over it almost falling. The only window in the room was boarded up. Sadly, I think the price of the rooms is WAY TOO HIGH for the comfort !
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Joshua

Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Joshua

Mombasa Life
Great place and excellent price. Definitely would stay there again. Loved the roof top terrace. Friendly staff and clean rooms. Loved it.
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

David

Liked: Property conditions & facilities
as expected, a good value in a great location
I've stayed here before so I knew what to expect. It was as expected. This is a get-what-you-pay-for hotel. It is inexpensive but in a great location. Nothing special, a little run down, but clean and comfortable.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Rainer

Ok für eine Nacht
Für eine Nacht ok. Aber etwas außerhalb vom Stadtzentrum bekommt man für das Geld deutlich bessere Angebote.
This review was submitted before 2018 and has not been verified.

8/10 Good

Leo, Hong Kong

Centrally located and good charme and character
Super fast check in and check out. Good bed with mosquito net on the upper floor. Though the room was by the road, it was very quiet.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Così così
La posizione dell'albergo è molto buona per visitare il centro città. La camera era molto mediocre. Bella la terrazza interna.