6/10 Okay
Ahsan
Travelled with family
8 Jan,2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff we met the first day was horrible. We came early 11am to the property as our flight reached early, we had written to the property earlier for early check in on whicb they said it can be done at 1pm. The guy at reception refused to listen to us and kept saying 2pm, 2pm only. Then we asked him to keep our luggage, as soon as he took it he asked us to leave. We were with two small and coming from long trip so we asked him if we could stay for 5 to 10mins in the lobby, he was arrogant and repeatedly started saying leave now, not even 2 mins. As we came from outside of country so my wife was only looking at wifi so that we can go to nearby places, this guy even refused us wifi access which was apparently free and said this can only be used once you check in.
I believe hotels should never put their worst staff at the reception who have no courtesy on how to talk with guests expecially with families with small kids.