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"Excellent "

"The staff is incredible from the ladies at the front desk, ladies in the back office the restaurant, the cleaning staff, The gentleman at the front door ! you could not ask for a nicer group of people they make them stay there worthwhile."

"Comfortable, convenient & very clean!"

"We had an absolutely wonderful 10 day stay. Resort was amazing and the staff so helpful, attentive and friendly. Would highly recommend :-)"

"Property was near to airport as we were in transit and provided complimentary shuttle service to airport "

"The property and the staff were outstanding "

"I stayed here in January/February and wrote a five star review. I chose to return on the basis of my experience, this time with my husband! I was in regular contact with the hotel in the run up to the holiday which made our poor check in experience very disappointing. We were not assigned to the type of room we had booked. The hotel did respond the next day but as we were there for short time , it did impact on our stay. The reason I have still given a five star review is that ultimately the guest relations manager went out of her way to seek to provide some redress. All the things I had enjoyed previously were much same, despite the fact that the hotel was extremely busy resulting in the buffet and pool areas being particularly stretched. As one of the pool areas is adults only - and extremely well policed- this minimised the negative impact there. The attitude of some guests, particularly towards staff was bordering on unacceptable. Customer facing staff and dining options, particularly in the speciality restaurants, were a highlight. Our bedroom was extremely comfortable and well serviced."

"Very friendly and helpful staff "

"We have stayed in Tivoli Souq Waqif hotels on several occasions. We enjoy the locations of the hotels within the vibrant soul area offering excellent shopping and cultural dining experiences. We found the staff friendly and helpful and in particular our housekeeper Jalil, made us feel very welcome. We look forward to our retain 2025. John & Elizabeth T"