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Mercure Melbourne Caroline Springs

4.5 star property
Guests can take a refreshing dip in the indoor pool before enjoying a meal at Westwaters Bistro, making for a perfectly balanced day of relaxation

Choose dates to view prices

Mercure Melbourne Caroline Springs offers amenities like a coffee shop, playground, and spa tub. Enjoy lunch and dinner at Westwaters Bistro. Relax at the bar, stay active in the gym, and connect with free WiFi throughout your stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is S$163
includes taxes & fees
6 Apr - 7 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Balcony

7.8 out of 10
Good
(19 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Corner Suite King Bed Room

Minibar, in-room safe, desk, iron/ironing board

Privilege Corner Suite King Bed Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Panoramic)

Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed (Panoramic)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

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About the area

Located in Caroline Springs, a neighbourhood in Melbourne, Mercure Melbourne Caroline Springs is in a shopping district and on a lake. Overnewton Castle and Westgate Bridge are local landmarks, and some of the area's attractions include Fun City and Royal Melbourne Showgrounds. Galaxy Land and Bulla Hill Miniature Railway are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Melbourne travel guide
Map
10-20 Lake Street, Caroline Springs, VIC, 3023

What's nearby

  • Marvel Stadium featuring a sunset, a bay or harbor and signage
    Marvel Stadium
    30 min drive - 29.5 km
  • Melbourne city in the night
    Crown Casino
    31 min drive - 30.6 km
  • Melbourne Central
    Melbourne Central
    32 min drive - 31.0 km
  • Caroline Springs Leisure Centre
    8 min walk - 0.8 km
  • Clarke Road Streamside Reserve
    5 min drive - 1.9 km

Getting around

  • Caroline Springs Station
    6 min drive
  • Keilor Plains Station
    6 min drive
  • Melbourne Airport (MEL)
    24 min drive

Restaurants

  • New Watervale Fish & Chips
    15 min walk
  • McDonald's
    5 min walk
  • Enelssie Cafe and Grill
    3 min drive
  • Muffin Break
    3 min walk
  • KFC
    3 min walk

About this property

Mercure Melbourne Caroline Springs

Hotel located in Caroline Springs
You can look forward to a terrace, a coffee shop/cafe and a playground at Mercure Melbourne Caroline Springs. For some rest and relaxation, visit the hot tub. The on-site restaurant, Westwaters Bistro, offers lunch and dinner. Free WiFi in public areas is available to all guests, along with a bar and a gym.
Other perks include:
  • An indoor pool
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), express check-out and free newspapers
  • A lift, a 24-hour front desk and a reception hall
  • Guest reviews say great things about the helpful staff
Room features
All 98 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as separate sitting areas and WiFi.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LCD TVs with cable channels
  • Balconies, separate sitting areas and free infant beds

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Quest Caroline Springs
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  • Air-conditioning
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The price is S$157
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 44.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults and AUD 10 to 10 for children
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

Does Mercure Melbourne Caroline Springs have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Mercure Melbourne Caroline Springs?

As of 12 Mar, 2026, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on 6 Apr, 2026 start from S$163, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Melbourne Caroline Springs pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Melbourne Caroline Springs?

Self-parking is free at this property.

What time is check-in at Mercure Melbourne Caroline Springs?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. Early check-in is available for a fee of AUD 50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Melbourne Caroline Springs?

Checkout is at 10 AM. Late checkout is available for AUD 50 (subject to availability).

Where is Mercure Melbourne Caroline Springs located?

Located in Caroline Springs, this hotel is within 6 miles (10 km) of Watergardens Town Centre, Banchory Grove Grassland Nature Conservation Reserve and Taylors Lakes Dog Park. Cairnlea Lakes and Mount Derrimut Nature Conservation Reserve are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Melbourne Caroline Springs Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 449 out of 764 reviews
Rating 8 - Good. 224 out of 764 reviews
Rating 6 - Okay. 51 out of 764 reviews
Rating 4 - Poor. 20 out of 764 reviews
Rating 2 - Terrible. 20 out of 764 reviews

Reviews

6/10 Okay

Jennifer

Staff were very nice quite friendly The room was ok, a little bland, the downer was the shower drain that blocked as soon as the water built up, which was off putting took 15 mins to drain before we could have the 2nd shower Also dried vomit was apparent over the balcony edge, :( also off putting. The restaurant was quite good and staff there also very accommodating
Stayed 1 night in Jan 2026

6/10 Okay

Emeline

Liked: Cleanliness, amenities, property conditions & facilities
Check-in was super quick, which was great. We’d asked for two single beds (few days prior to our arrival) but the room had a king bed when we arrived. Other than that it was , a nice stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.
Stayed 1 night in Nov 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel and location

Great hotel in perfect location, clise to everything. Staff were amazing
Stayed 4 nights in Sep 2025

10/10 Excellent

Nabeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, facilities are also clean. Very close to shopping and dining. Overall recommended
Stayed 3 nights in Oct 2025

10/10 Excellent

Mereseini CAVU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very welcoming. Rooms nice and big.
Stayed 2 nights in Oct 2025

10/10 Excellent

Taalolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.
Stayed 2 nights in Aug 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Stayed 2 nights in Mar 2025

8/10 Good

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here, room was clean, comfy and spacious. Will definitely stay here again!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tanya

Liked: Property conditions & facilities
Great room with view and great customer service
Stayed 1 night in Feb 2025

10/10 Excellent

Max

Great location
Stayed 6 nights in Apr 2024

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location by the lake and shopping centre
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Loved sitting relaxing by the lake, enjoying a meal, snack, drink or breakfast. Staff were excellent and atmosphere was great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Great location. Large room. Shops near by and plenty of options for meals.
Stayed 3 nights in Dec 2024

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Convenient venue well maintained and plenty of shopping and dining venues available in walking distance.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times & it is always my go to when I am in Melbourne. Great location helps too.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, very quite and close to alot of amenities.
Stayed 2 nights in Jan 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little getaway

Great customer service clean, friendly, helpful, comfortable, spacious
Stayed 2 nights in Jan 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down from the country for my daughters wedding, very friendly helpful staff
Stayed 2 nights in Sep 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night. Room was clean and comfortable. I would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip in the suburbs

What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend
Stayed 1 night in Jan 2025

8/10 Good

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything under one roof shopping mall across the road and kid friendly
Stayed 1 night in Sep 2024