10/10 Excellent
Sulley
31 Dec,2024
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Beautiful facility with a gorgeous rooftop bar/restaurant offering amazing views of the city. Clean, spacious and well-equipped rooms. Great location - not really walkable, but definitely in a very safe area in close proximity to the main attractions in Poblado. The breakfast buffet is delicious and has many options, including lunch items. The staff offers world-class customer service.
Opportunities for Improvement:
1. The elevator doors shut too quickly, only allowing one peron in/out before fully closing. That's a safety hazard.
2. I suggest that staff members, partcularly restaurant employees, refrain from shaking customers' hands. Consider cultural differences and public health.
Overall, it was a great hotel experience and I'd stay here again. Thanks!