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Mbale Resort Hotel

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

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Photo gallery for Mbale Resort Hotel

Reception
Front of property – evening/night
Balcony
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa
  • Parking included
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Presidential Suite, 2 Bedrooms, Mountain View, Executive Level

Designer toiletries, hair dryer, bathrobes, slippers

Presidential Suite, 2 Bedrooms, Mountain View, Executive Level

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Pillow-top bed
Hairdryer
  • 112 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Business Room

1 bedroom, pillow-top beds, minibar, in-room safe

Business Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Pillow-top bed
Hairdryer
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Triple Room

1 bedroom, pillow-top beds, minibar, in-room safe

Executive Triple Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Pillow-top bed
Hairdryer
  • 38 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Executive Twin Room

1 bedroom, pillow-top beds, minibar, in-room safe

Executive Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Pillow-top bed
Designer toiletries
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

1 bedroom, pillow-top beds, minibar, in-room safe

Executive Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Pillow-top bed
Designer toiletries
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Plot 50 Bunghokho Road, Mbale, 1621

What's nearby

  • LivingStone International University - 5 min drive - 3.3 km
  • Sipi Falls - 17 min drive - 17.4 km
  • Wanale Cliff - 22 min drive - 12.4 km
  • Sipi Falls - 59 min drive - 61.9 km

Restaurants

  • ‪Case Del Turista - ‬3 min drive
  • ‪Chicken Papa - ‬4 min drive
  • ‪Sukaali - ‬6 min drive
  • ‪Endiro Coffee - Mbale - ‬4 min drive
  • ‪Casa Del Turista - ‬4 min drive

About this property

Mbale Resort Hotel

Luxury hotel near a boardwalk
Consider a stay at Mbale Resort Hotel and take advantage of a free breakfast buffet, a poolside bar and a terrace. Indulge in a body wrap, reflexology and a deep-tissue massage at Karibu Health Club, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and local and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Wedding services, barbecues and luggage storage
  • A porter/bellboy, newspapers in the reception and a TV in reception
Room features
All 73 rooms offer comforts, such as 24-hour room service and pillow menus, in addition to perks, such as air conditioning and bathrobes.
Other amenities include:
  • Pillowtop mattresses, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with designer toiletries and hairdryers
  • TVs with premium channels
  • Daily housekeeping and desks

Languages

English, French, Swahili

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Mount Elgon Hotel

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  • Breakfast included
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8.6 out of 10, Excellent, 4 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Children's pool
  • Evening entertainment
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 50000.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: UGX 50000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Mbale Resort Hotel Hotel Mbale
Mbale Resort Hotel Hotel
Mbale Resort Hotel Mbale
Mbale Resort Hotel Hotel
Mbale Resort Hotel Mbale
Mbale Resort Hotel Hotel Mbale

Frequently asked questions

Does Mbale Resort Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mbale Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mbale Resort Hotel?

Self-parking is free at this property.

What time is check-in at Mbale Resort Hotel?

Check-in start time: 2 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Mbale Resort Hotel?

Checkout is at 11 AM.

Where is Mbale Resort Hotel located?

Situated near a boardwalk, this luxury hotel is 2.1 mi (3.3 km) from LivingStone International University and within 9 miles (15 km) of Mt Elgon Waterfall and Wanale Cliff. Sipi Falls is 9.3 mi (15 km) away.

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Mbale Resort Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 14 out of 24 reviews
Rating 8 - Good. 8 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked Mbale Resort. Very welcoming! The dinner and breakfast were very good

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, very good beds
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice and clean. Swimming pool, good rooms, and dining options.
Stayed 1 night in Mar 2019

10/10 Excellent

R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Mbale. We are pretty much regulars here now, and the service really stands out. Held our introduction and engagement party, and the team through everything together in two days-Moliro and his team were spectacular! Hands down, a great hotel!!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were clean and check in procedures were pleasant and straightforward. I have stayed here before yet the receptionist offered to walk me to my room.
Stayed 1 night in Apr 2019

10/10 Excellent

Bryan

Liked: Cleanliness, property conditions & facilities, room comfort

Extraordinary

This place was a hidden treasure in beautiful Mbale. The services and staff were impeccable. Thank Mbale Hotel 🏨 resort special thanks to Madame Gloria Mukite and Madame Lillian Namataka for special services they were like family. Highly recommended.
Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to rest in the middle of busy Christian ministry visit, so comfortable. Quiet and peaceful. Convenient and staff excellent. Changed our rooms as one person short in the party and made the stay even better. Thank you
Stayed 1 night in May 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely gardens, lovely hotel.

Great hotel. Clean. Lovely. Heaps of amenities in room. Beautiful gardens. Fantastic massage. Overall, so so nice. It's hotels only fault... no lift. We were on the 4th floor so it was a lot of stairs!! I request that Reservations staff let guests know that there is no lift on arrival, and check if they are okay with so many stairs - if we had have known, we would have requested a room on the 1st or 2nd floor as we had a 1-year-old child with us.
Stayed 2 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

Great staff and friendly. One problem. But it’s important. The food and coffee - morning breakfast. The bread has a strange taste and the coffee was terrible. I suggested you find regular bread that foreigners are accustomed to versus what you put out to eat. Also, I don’t know how you do it but the coffee is so weak that it’s not drinkable. Finally the Buffett - some nights there was little food selection. One time they even told me to order from the menu because there was not enough. And this was early in the evening not end of night
Stayed 4 nights in Sep 2019

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2024

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service
Disorganised! I booked during the Christmas period. They didn’t know how many rooms were available. As a result of overbooking, I was asked to vacate my room on Christmas day. They also shutdown their online booking service because they didn’t have the internal infrastructure to monitor bookings. There’s no lift and the stairs are uneven, which poses a hazard. Sadly, there aren’t many comparable options in terms of amenities locally (e.g. spa, pool). However, I would recommend Mount Elgon Hotel as an alternative stay. It’s smaller, but the overall service is better and has the standard of amenities.
Stayed 1 night in Dec 2023

8/10 Good

TAKEO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt ophold og venligt personale

Vi havde to dejlige overnatninger på Mbale Resort Hotel, der virkelig ligger i skønne omgivelser! Værelset er stort og renligt, sengen er virkelig dejlig, fint badeværelse, skøn altan. Der er ingen myggenet, da værelset bliver sprayet osv, vi havde dog nogle enkelte myg på værelset på trods af lukkede altandøre. Personalet er venlige, og vi følte os meget velkomne. Restauranten var også god, morgenmaden var lækker (især ift. alternativet andre steder i Mbale). Poolområdet var hyggeligt, dog kan man risikere en del insekter i poolen, hvis man kommer tidligt (inden de bliver fjernet). Både fitness og health club var fine (vi fik begge aromamassage, som var skøn :-) ). Vil helt sikkert anbefale dette hotel! Vi vil komme tilbage, hvis vi er i området :-) Mvh Maiken og Amalie
Stayed 2 nights in Sep 2023

10/10 Excellent

Dr Helen K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

Stayed 1 night in Mar 2022

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. The property manager Tom and his team of great support staff did an outstanding job! Look forward to visiting again in the near future.
Stayed 2 nights in Jan 2022

8/10 Good

Ingunn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

8/10 Good

Michaela

Liked: Cleanliness, property conditions & facilities, room comfort
The only problems we had revolved around the time it took to get dinner. The first night we waited 2 hours and 40 minutes for our dinner order - even those who only ordered a smoothie waited this long even on repeated requests to bring the smoothies out before dinner was served. We requested bottles of water 4 times over the span of an hour before they were received. We were a large group and service did improve somewhat each night we were there. I have a feeling that the reduced staff due to COVID made things take longer than usual. One tip is to always order ahead :)
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LA Mom

Stayed 5 nights in May 2021

10/10 Excellent

Dr Helen K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Mbale resort Hotel

Well i had a very great night at the resort hotel, the space, balcon, tea making place within the room that was so amazing,the small refrigerator,very clean room, WiFi,the bed its self was so comfortable. I generally liked the service at Mbale resort Hotel
wardrobe
Stayed 1 night in May 2021

10/10 Excellent

Ryan

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

My stay at Mbale Resort...

Location of the hotel is good and quiet. Check-in process was a mess I.e miss allocation of rooms. Contents of the room allocated to me were sub standard and filled mosquitoe. I requested to change rooms but I was told the hotel was full and that I had to wait until the following day. Otherwise the food was good. I managed to swap rooms too with the guests I came with and changes were eventually made to my room.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great weekend with family. Would do it again!
Stayed 1 night in Jul 2018

10/10 Excellent

AmyWorldTravel, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place to stay if you are in Mbale

Lovely hotel and grounds, awoke to amazing symphony of bird calls. Generous delicious breakfast buffet included. Has spa, pool, gym included. Staff was gracious and helpful. Genuinely looking forward to staying there again on my next visit. Only minor complaint - no hot water when I arrived late at night, just lukewarm. By the morning, hot water was back, which was a relief since I really prefer hot water showers, though I have found many hotels in E. Africa don't have it or don't have it reliably.
Stayed 1 night in Apr 2018