2/10 Terrible
Vaishali
Travelled with partner
5 Jan,2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked under assumption of riad, it’s not a riad
On arrival room was not ready at check in time, bathroom rail broken and facilities not working. Toilet not flushing properly and hotel staff tried to convince us that the flush was functional. Room service phone not working and not connected and we had to go downstairs for room service
Room also unclean and the balcony door was unlocked when we came back into the room after the day hence security risk of break in
Due to Expedia phone not connecting and due to last minute hotel prices unable to change hotel and had to stay in this hellhole. Bathroom wall plaster also broken and bathroom kept flooding.
Bed sheets had to be changed as not changed and previous customers had nailpolish on. Sheets had holes in it and not sure if had bedbugs
City tax taken in cash and not card
Asked for more shampoo, soap, towels as not enough for our stay and not provided.
Staff limited English
Unable to sleep due to thin walls and door was being slammed to be shut by staff and neighbours. Advertised to have a spa, does not have a spa on site
Only good thing was that a McDonald’s was nearby and that the bus stop was opposite. Better to stay in medina or menara mall area avoid
Vaishali
Stayed 4 nights in Jan 2025