10/10 Excellent
Chirag, Carshalton
Travelled with family
27 Dec,2024
Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this hotel, especially for families with kids or couples seeking a quiet getaway. It is located on the outskirts of Marrakech, providing a peaceful atmosphere without the noise of honking. The hotel is well-designed, giving a traditional morrocon feel, and the rooms are beautifully decorated. The staff is friendly and helpful. However, it would be beneficial to learn a few phrases in French, as only a few staff members speak English. The spa is also good.
Few things were not working, but manager and the staff make sure to get it sorted out in timely manner. Few things if the hotel improve on will make them more appealing and get more than 5 starts are,
(1) The Pool in the Villa and the communal Swimming Pool(smaller one) should be heated. One of the reason why we book this villa was we had our own pool but as it was not heated we couldn't use it and same goes for common swimming pool. Kids were bit disappointed.
(2) There should be a convenience shop which can sell items like grocery, milk, water, etc. There is no shop around the hotel either. So we need anything we have to book taxi to take us to the nearest shop.
(3) More options of food in the Restaurant. This is needed as the hotel is in the outskirt of marrakech most the restuarant not ready to come to deliver food and if they do they charge lot of money.
Above 3 points mentioned are for improvement and they were not a show stopper for us. We enjoyed a lot in the place.
Chirag
Stayed 5 nights in Dec 2024