Marina Holidays

Great location! Amazing views. Will definitely stay there again.

Second trip back to gfa! Food was great, drinks came quick and the views were amazing. First day our shower water was warm but not hot. They had service up in 15 minutes and took care of the issue quickly.

The resort was better than we expected with its current customer rating being a 6.6/10 on Expedia. For what we paid it was excellent value! Pros: great pools, excellent food at restaurants and no reservations required, some amazing staff members like Rodrigo and overall a relaxed atmosphere. We only used about 1 pool chair per 2-3 people in our large group and it was enough for everyone to be able to relax as they needed throughout the day. The coffee was excellent and it was nice to start each day with a caramel macchiato. The Expedia person Gabriel was welcoming and helpful Cons: Sometimes buffet service was slow/absent so we would have to scrounge for cutlery, some general superficial maintenance is needed (ex: our room had a broken bathroom tile, missing any patio furniture), road noise from the highway behind but nothing that kept us from sleeping, and one aquasize staff member that loved using the whistle a little too much. Something to note when booking: Regular queen rooms were in the main building, awesome location and access and gorgeous beach views. The upgraded suites with bedrooms are the ones that you need to cross a small access road to get to, a 2-3 min extra walk. The main complaint seems to be from people that didn't know they'd be in the far section. The beach is black flag so not swimmable but for this trip we didn't mind. Overall we were very happy with the value. We were a group of over 18 people, 5 families with ages ranging from infant to 40s.

This hotel is adequate but needs quite a few upgrades. The staff is excellent, very accommodating, and friendly. The location is good. The food is mediocre but we are not foodies so this did not matter to us. I left a pair of sandals by the pool which unfortunately was not turned into lost and found. This was a little disappointing. It would be nice if there were a couple of drinks in the fridge and if they replenished the coffee in the room.

We had the pleasure of staying at the Krystal Grand / Bel Aire sun club with the nice surprise of having had our personal concierge for having booked through Expedia. We had the pleasure of working with Gabriel Avila who was above and beyond his customer service. His attentiveness was wonderful and took care of all of our needs. >Gracias Gabriel por todas sus atenciones y su excelente servicio. The staff at the hotel were all super friendly and attentive as well. They all deserve to get tipped well! :)