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"Close to port and quiet. Continental breakfast was great"

"This is a Family-owned Hotel. They care about their customers! Long story short, I broke a tooth having lunch at a nearby restaurant...the day before our 10-day cruise! Came back to hotel, told the owner (Johnny) what happened. He said, "I will call my dentist". His wife, Rita, called the dentist. The dentist could take me in 15 minutes. It was walking distance and Johnny was showing me on the map how to get there. Rita jumped in, speaking to him in Italian. He slowly turned to me and said, "My wife has just instructed me that I will drive you to the dentist". We all had a good laugh. He drove us there, walked us into the office, spoke with the dentist. She took me in, placed a temporary filling in a big hole in my tooth. I was in and out of there in 15 minutes. I went to pay, and they would not take any money from me. "WOW" on both the dentist, as well as the owners of the hotel. We later brought them a bottle of wine as a show of our appreciation. As well, Rita has a business of her own. She creates beautiful jewellery and showcases them in the breakfast area. I just had to buy one, both because the jewellery was beautiful, but I also wanted to have a reminder of Rita and Johnny and how absolutely kind and helpful they were to me, a customer that they had only known for a few minutes that day. The room we had was wonderful, clean, and larger than comparable hotels in Italy. The cost of the room was VERY reasonable. We HIGHLY recommend HOTEL TRAIANO in Civitavecchia, Italy !"