My family and I had experienced of discomfort in Getz Hotel due to half awaken Front Desk Officer. I said half awaken because when we arrived at 4AM in that Hotel, all staff were sleeping including the Security Guard and it took us few minutes to wake them up by knocking at the door.
Btw, I booked online. We came earlier than the check-in time(2pm) & i approached the Front Desk Officer & showed to her the confirmation of my booking. Since we came earlier than my booking time, i asked her if we can get the room & we can just pay the additional charge. She denied my request. Since our car plate number is in number coding that day, we approached the Security Guard & asked him if we can just leave the car there while we're looking for another Hotel wherein we can book few hours in order for us to just take our shower because we have an appointment at 2pm that same day. The Security Guard asked the approval of the person in the front desk & again she disapproved our request. So, what we did was just to leave our Driver and the car at their parking space & we (my family) went to another Hotel and booked ourselves there.
When we came back in the afternoon, the FDO (new) told me that they can allow that adjustment in the booking and she said that maybe the FDO duty in the morning could just misunderstood me.
Another bad experience was the unpleasant smell coming out from their shower room. We also saw big cockroach crawling on the floor which means that the floor is not sanitized