6/10 Okay
Lynne
Travelled with partner
16 Dec,2024
Disliked: Staff & service
Stayed at hotel for one night nice big room with views over bullring. Lost my sunglasses in the room dropped under bed, phoned hotel on the day I left told was told they would have to check tomorrow when cleaner back on shift.Emailed and phoned again next day spoke to receptionist informed could not be found. Got impression they were not interested in helping anyone who had lost property. They have restaurants called Promisa one of worst meals ever had. Waiter too attentive removing drinks and food before we had finished. Meal was cold sent back still could not get knife through steak. Ordered another dish not much better. A big disappointment for a special birthday, maybe alright for a drink but definitely not for eating out. Enjoyed staying in this hotel in the past but just felt now there was no customer care.
Lynne
Stayed 1 night in Dec 2024