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"Check-In time should be prompt not late, have waited one hour plus to check in and no extension of check- out hours has been extended to us… Hope this part could see improvement when we stay again. Other than that, the hotel is clean and spacious and very strategically near to Grand Batam Mall which is a huge plus point where food and shopping is within walk. Hotel staffs are friendly and polite. There is a Water dispenser at the end of hotel room corridor that provides drinking water which in my opinion, very thoughtful and convenient for everyone needs. "

"Staff were very approachable and helpful"

"A clean hotel and friendly. Great breakfast. Kids friendly. Walkable to mall and food. BCS and grand mall. Lots of spa around. "

"This has been my go to hotel in Batam. Service is great as the staff are always ready to help you with your luggages and shopping bags when you arrive at the hotel. Room condition has gotten quite aged over the years, a make over and renovation will be great."

"Walking distance to Harbour Bay Ferry Termina"

"Just nice.. good location "

"It’s been 2 years or more since we visited, the upkeeping was good and maintain as newly opened. "

"convenient"

"Nil"