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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Fuel up for campus adventures or unwind after meetings in our fitness center. Enjoy delicious breakfast then take a dip in the seasonal pool.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Desk, laptop workspace, free rollaway beds, WiFi
Lobby
Lobby
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Gym
The price is S$86
includes taxes & fees
5 Feb - 6 Feb

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hairdryer
Spring-water bath
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hairdryer
Spring-water bath
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hairdryer
Spring-water bath
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Hairdryer
Spring-water bath
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Hairdryer
Spring-water bath
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Hairdryer
Spring-water bath
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Separate bedroom
Sofa bed
Hairdryer
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Hairdryer
Spring-water bath
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
3901 19th Street, Lubbock, TX, 79410

What's nearby

  • Covenant Lakeside Hospital - 6 min walk
  • United Supermarkets Arena - 18 min walk
  • Jones AT&T Stadium - 3 min drive
  • Texas Tech University - 3 min drive
  • University Medical Center - 3 min drive

Getting around

  • Lubbock, TX (LBB-Preston Smith Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Sonic Drive-In - ‬3 min drive
  • ‪Rosa's Café & Tortilla Factory - ‬3 min drive
  • ‪Pizza Hut - ‬11 min walk
  • ‪Smoothie King - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel near Texas Tech University
You can look forward to free continental breakfast, a terrace and laundry facilities at SureStay Plus Hotel by Best Western Lubbock Medical Center. Stay connected with free WiFi in public areas, with a speed of 25+ Mbps, and guests can find other amenities, such as a bar and a gym.
You'll also find perks such as:
  • A seasonal outdoor pool
  • Free self-parking
  • Motorhome/coach/lorry parking, 2 meeting rooms and a 24-hour front desk
  • ATM/banking services, a vending machine and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All 112 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as desk chairs and separate sitting areas. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with spring water baths and hydromassage showers
  • 50-inch TVs with satellite channels
  • Separate sitting areas, free extra beds and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 15, per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 36 kg per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of 24 Jan,2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on 5 Feb,2025 start from S$85.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center pet-friendly?

Yes, this property allows pets with a maximum weight of up to 36 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in start time: 4:00 PM; check-in end time: 11:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Lubbock Medical Center located?

Located in the heart of Lubbock, this hotel is within 1 mi (2 km) of Covenant Lakeside Hospital and Texas Tech University. Maxey Park and United Supermarkets Arena are also within 1 mile (2 km).

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 108 out of 1001 reviews" "
Rating 2 - Terrible. 101 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

JASVIR SINGH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A/c was noisy, woke up several times in a night, Breakfast was bare minimum , yelloish water came from shower initially for sometime
Stayed 2 nights in Jan 2025

8/10 Good

Jacob

Stayed 2 nights in Dec 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel, but rooms were nicely remodeled. Only complaint is the TV/cable. TV is cheap brand (Sceptre) and takes forever to go change channels..to make it worse, half the channels are blacked out. If they upgrade the TV/cable, it would be 5 stars for me.
Stayed 1 night in Dec 2024

6/10 Okay

Jacob

Stayed 1 night in Nov 2024

6/10 Okay

Lynelle

Disliked: Staff & service, property conditions & facilities
The bed sheets had bloody mucus on them. It looked like the cleaning person tried to cover it up
Stayed 2 nights in Dec 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

LIBERTY V

Disliked: Staff & service, property conditions & facilities
Close to store restaurants and school. It’s not really clean.
Stayed 8 nights in Nov 2024

8/10 Good

Laquita

Travelled with family, Business traveller
Liked: Property conditions & facilities
In walking distance of hospital
Stayed 1 night in Nov 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient kication wasy to get too.
Stayed 1 night in Nov 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs and checked out day early no refund. Bad enough my husband was in covenant hospital. Horrible staff and food. Totally disappointed. Never again.
Stayed 3 nights in Nov 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hair from previous guest left in shower/tub, looked old and rundown
Stayed 2 nights in Oct 2024

4/10 Poor

Sal

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t totally cleaned and smelled like moth balls. Not on my list of hotels to go back to
Stayed 3 nights in Nov 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Exterior doors had broken locks.
Stayed 2 nights in Nov 2024

10/10 Excellent

Charles, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

HASAR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately walking in the hotel looks dark and dingy and has a musty smell. I was gonna suck it up because I really wanted to just relax at the pool. Checking was easy. Upon unloading my car I looked at the pool area and it was very dirty and the pool was covered and inoperable. When I asked for a refund the young lady was nice but had to call the manager. Her dad I suspect. He was very rude and told me to get my stuff and leave then contact Expedia. I did not leave, I called Expedia and they handled everything for me. I left but it took 2-3 weeks to get my refund. The picture of the property inside are accurate but most definitely enhanced. It’s very old and dingy.
Stayed 1 night in Sep 2024

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness
The rooms smelled like smoke, we had no toilet paper in our room, one of the front desk staff was unfriendly.
Stayed 2 nights in Oct 2024

2/10 Terrible

Maduabuchi

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was older hotel with a cheap "lipstick on a pig" remodel. Cheezy!
Stayed 2 nights in Oct 2024

2/10 Terrible

Karen

Disliked: Staff & service
Miserable female manager who was unpleasant
Female manager at checkin is a miserable person. She was very abrupt and not friendly. She was the same about 3 weeks ago. I don’t think she has a personal problem at home. I just think she hates her job. I am not staying for free. I am paying for a room therefore I expect her to pretend to be nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fred, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Big tv, soft bed and well worth the $60 a night I paid
Stayed 3 nights in Oct 2024

6/10 Okay

Carlee

Liked: Cleanliness, room comfort
EHHHH- Pay up to Stay Elsewhere
I tried to cancel this reservation and go elsewhere as prices evened out over the weekend. But it was too late to do so. The hotel appears to be not that great. Our room however was clean and okay. Facilities are pretty dated, and based on reviews and what we saw, it really depends on the room you get. We stayed Friday, a day where the manager said they had 15-20 extra rooms open compared to Saturday. So we think they put us in one of the better rooms. Hotel staff was not very knowledgeable of shuttle details, and were hard to understand. Heavy accents and no articulation. I’m sorry to say that, but it was true. The elevator sounds like it was gonna come crashing down. Overall, we were fine and our room we stayed in felt clean. Like I said, the reviews aren’t lying, it’s a gamble on how your experience will be based off of the room you get!
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Stayed 1 night in Sep 2024

8/10 Good

Jennifer

Liked: Cleanliness, amenities
✅
Stayed 1 night in Oct 2024

10/10 Excellent

Chimaobi

Liked: Staff & service, property conditions & facilities
The room checked was oozing out cigarette odor
Stayed 2 nights in Oct 2024