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Phoenix Hotel

3.5 star property
Victorian London hotel in London City Centre with a 24-hour front desk

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Phoenix Hotel

Exterior
Reception
Reception
In-room safe, desk, blackout curtains, iron/ironing board
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
The price is S$203
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Executive Twin Room

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Wardrobe
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Double

In-room safe, desk, blackout curtains, iron/ironing board

Small Double

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Wardrobe
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Executive Double Room

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Single Room (1 Single Bed)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Wardrobe
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Triple Room

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

Highlights

Heating
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 2 sq m
  • Sleeps 4
  • 4 Single Beds

Similar properties

Front of property

London House Hotel

Free WiFi
Air conditioning
Breakfast available
Housekeeping
8.4 out of 10, Very good, (1004)
The price is S$198
includes taxes & fees
26 Jan - 27 Jan
London House Hotel
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About the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • Kensington Palace - 13 min walk
  • Hyde Park - 17 min walk
  • Kensington High Street - 19 min walk
  • Marble Arch - 5 min drive
  • Oxford Street - 7 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Hotel near Hyde Park
Close to Kensington Palace and Kensington High Street, Phoenix Hotel provides dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Luggage storage, a 24-hour front desk and smoke-free property
  • A banquet hall, a computer station and a TV in reception
  • A lift, a front desk safe and concierge services
  • Guest reviews say great things the breakfast, overall value and helpful staff
Room features
All 125 rooms offer comforts such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Phoenix Hotel?

As of 21 Jan,2025, prices found for a 1-night stay for 2 adults at Phoenix Hotel on 26 Jan,2025 start from S$203.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix Hotel?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Checkout is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens and Kensington Palace. Hyde Park and Kensington High Street are also within 1 mile (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 494 out of 1006 reviews" "
Rating 8 - Good. 404 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 11 out of 1006 reviews" "
Rating 2 - Terrible. 13 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Pam

Travelled with partner
Great position, clean, good breakfast.
Stayed 2 nights in Jan 2025

2/10 Terrible

Emma

Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
Clean and safe hotel with a continental breakfast. The Bayswater underground station is 3 blocks away. The staff was excellent. We had a room with 4 single beds which worked well for us.
Stayed 3 nights in Dec 2024

8/10 Good

Maren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms. Fair price. Brilliant location
Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again - the staff and service were exceptional. The hotel is close to the underground and in a lovely area. The room was a little on the smaller side but it didn't bother us. Breakfast was nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Usman

Stayed 2 nights in Oct 2024

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Stevana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2024

6/10 Okay

Mohamed

Liked: Cleanliness
Paying to be close to transit. Nothing else notable about the property or service - had the usual issues. Definitely not great accessibility inside the property.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024

4/10 Poor

Phil

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice hotel but it was like a Furness! Couldn't cool the room down even though the radiator was off and it was cool outside as the windows didn't open very far and there was no air conditioning.
Stayed 1 night in Oct 2024

6/10 Okay

Stamatina

Business traveller
It’s fine, a typical London hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Got a bad room
I don’t usually give bad reviews but the room I stayed in B2 was downstairs and had a really musty smell. Turned out this transferred on to all my clothes, suit, coat, trainers and everything I had in suitcase had to be washed /dry cleaned to get rid of the smell.
Stayed 2 nights in Oct 2024

10/10 Excellent

Markku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small even for a a double room. Otherwise everything else was great, close to lots of options for food, close walk to 3 different train stations, and staff was friendly and helpful.
Stayed 8 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room!
Very pleasant stay! The room was simple but contained all one could need and was facing a lovely small park. It was also well situated and in a lovely area. Only caveat was that there were no power outlet near the bed and that is something that could have been useful.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Eriola

Business traveller
Liked: Cleanliness
Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside. The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!
Stayed 2 nights in Oct 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay! Just wished they had AC
Stayed 5 nights in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Single rooms very small but functional. Continental breakfast good. Slow single lift between floor.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near tube and buses. Good service
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.
Stayed 4 nights in Sep 2024