2/10 Terrible
Verified traveller
28 Aug,2024
Disliked: Staff & service, property conditions & facilities, room comfort
The rooms are old, dated and have a strange distribution. Beds are small and they don't have a generator so there's no electricity during 18 hours a day which is very inconvenient. They have two small solar lights but that's it. Overall it was not comfortable but the worse was the incredibly unfriendly service. The day we were leaving we went for breakfast at 9:20. It took them more than half hour to serve us breakfast. When we were finishing breakfast and planning our day for a few minutes, one of the staff members approached us and told us very rudely that if we were leaving that day we should go and get the bags out of out room right away or she would charge us for a another night. It was 10:10am. We were in complete shock since to start with we thought check out was at 11 like most places in Zambia, but mostly because of the rudeness of this person who was literally kicking us out when it was them who took ages to serve us breakfast in the first place. She made us feel extremely uncomfortable. The only reason she wanted the room so quickly it was because the only other two guests at the hotel, had complained about the room, they've been shown every room and didn't like any of them and the staff told them our room was the best in the hotel and they could have it. The truth is that our room was also terrible but hey didn't know this. Overall a very unpleasant and unsavoury stay. Not recommended at all. They're better places in town generators and friendly service
Verified traveller
Stayed 2 nights in Jul 2024