4/10 Poor
Verified traveller
22 Sept,2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
I stayed at the San Lorenzo for a few nights after attending a wedding. The hotel unfortunately seems like a complete afterthought and absolutely none of the service or experience was remotely similar to that experienced at their wedding venue.
The room itself was ok but as per the other reviews, the AC wasn’t working. They said they’d send an engineer, that may have happened but we heard no update and it was still faulty so we gave up. Thankfully the weather wasn’t too warm and we left the balcony door open every night but the room would be horrible if the weather was warmer.
I’m astonished this hotel is classed as 4*, the floor was unclean (walking from the bathroom to your bed left dirt and crumbs on your feet) and there was a lot of mould in the shower, very thin towels (like a thick paper towel) and they provided absolutely 2x tiny 20ml bottles of shower gel that doubled as shampoo and never replaced it. The room and balcony area smelled of sewage constantly, which also seemed to be coming from under the bed. The doors made a very loud buzzing sound when you pressed your key card and you had to force the door open sharply to get in-so much in fact that when others opened their doors in our corridor our own door burst open from the vibrations several times. Not great if you’re sleeping or have left the room during the day and not nice being woken up by the noise from others.
We asked for an iron and were given one with loads of electrical tape in the cable and it pr
Verified traveller
Stayed 2 nights in Sep 2024
