Les Pâquis Holidays

not bad rather good but limited

Excellent and beautiful

Beautiful property, great service. Perfect location walk to everything including all of Old Town. It is located on a pedestrian mall with difficult, so an out of town taxi had trouble finding the location

I originally had a pleasant stay at this hotel. Soundproof was not good and It doesn’t provide much and you need to pay for toothbrush and other stuff but overall it was not bad. On check out day, my flight got cancelled and I was automatically rebooked to a flight next day. The on-site staff told me I can’t extend for a night in the same room and I have to book a new room through booking platform on my own. So I went ahead with it quickly. Everything was in such a hurry and when I was booking a new room I wasn’t aware it’s non refundable. Not even an hour later, I found out I was rebooked to another flight that was leaving in 2 hours so I rushed to cancel my reservation through booking platform and asked them to reach out to the property to explain the situation hoping to get a refund or at least partial. Unfortunately the hotel said my reservation was done in “several hours before cancellation request so it can not be cancelled anymore due to reservation policies”, hence no refund. After several attempts to explain the situation, the hotel still insists on no refund and not even credit or voucher. Theoretically they did nothing wrong by sticking to their rules. But it was not flexible or accommodating at all. I urge everyone to make sure to choose the option with full refund because no matter how quickly you cancel right after or you are in any kind of urgent circumstances they won’t allow any flexibility. Unfortunately I don’t feel like staying with them ever again.

A great hotel and great staff.