Laval Holidays

When I booked this hotel it was marketed as contactless and automatic, no staff on site, very high tech. When I arrived I immediately had an issue checking in through their web-portal, despite a security check they initiated via email, 72 hours prior. I simply could not get into the building using the passcode provided. I ended up calling their support and someone let me into the building and had me wait in a lobby area for 15-20 minutes. A nice man showed up and explained they “have issues with the web-portal and don’t really use it”. The issue was the portal did not request a credit card needed for security if booked through a third party. I gave a credit card, they made sure it was good and I got my passcode. Annoying after a red eye flight and killing 5 hours until the 3pm check in but understandable. The Good: -lovely clean room with a concrete, industrial aesthetic -comfortable bed -very nice, accommodating staff -great location with 10-15 minutes walk to downtown; restaurants and pubs much closer The Not So Good: -a victim of its own designed high-tech, I realized at 11pm the automatic blinds did not work, nor the tv (no cable or streaming) and the lights were tricking (one button off/on for all room lights sometimes did not work. I slept with the blinds open (i did not want to break them by manually closing them). Inexplicably one light would not turn off so slept with it on -the next day I mentioned all these things and was given a new room (tv and streaming worked

Outstanding Hotel! So unique and classy

Beautiful decor and friendly staff. The beds are very comfortable, bathroom is spacious and the fireplace is a cozy touch. Although the view wasn’t the best, they did a great job at setting up a garden area to admire as it was covered with snow.

Very clean and quiet. Nice staff, although they need to upgrade things like being able to accept a virtual credit card (they only can take a physical credit card, and their machine chewed up my card! Some equipment didn't work - the treadmill in the tiny tiny tiny gym didn't work (there's only one machine) and my desk chair kept lowering itself, so I could only work at the desk for 5 mins without having to get up and readjust the height. Also, no restaurant on site now. Would stay again, just because it's clean and very convenient.

Few things in room looking slightly dated. But the hotel is truly fantastic