8/10 Good
william
Travelled with family
22 Jan,2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing in many ways. If I'm downtown, I'll most likely always stay here. Clean, staff very friendly, very safe. Heated pools amazing, the video screens outside fantastic.
Downside- Too loud in the room and no warning of this when booking. Booked a corner room but got snookered at check-in for a pool corner for extra $40 a night.
This is marketed as a sports venue and it is in many ways. Yet when you book or check-in, there is no mention of how you gamble on sports. To me, maybe ask if you're coming for sports betting. If not that's fine too obviously.
But if you are, make it easy and explain or provide a process to be ready to bet when you arrive. I know you have signs and people ready but verbalize it to sports bettors and make it more comfortable.
Small things- Unable to take in room orders at 2pm thru Alexa. Just kept showing "sorry unable to process" Then got transferred to someone who couldn't hear or understand and seemed very preoccupied with other things.
The owner has a great story from what I read and i know he is on VSIN. But maybe a minute long intro from him on your Circa channel. He seems understated and doesn't need the attention but I think his story from Michigan to where he is makes it compelling.
If you need more thoughts, let me know. :)
The rest of room service was fantastic and quick.
william
Stayed 4 nights in Jan 2025