2/10 Terrible
Melody Leonie
Travelled with family
4 Oct,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrendous. Christofinia Hotel made a serious administrative error and pressured me through my entire stay for payment to ‘resolve it’. Despite my cooperation and having provided multiple pieces of written proof that the error was not my fault, I was pressured for money multiple times per day. They threatened police involvement if payment was not made. The stay was incredibly stressful and upsetting. I strongly urge people travelling to the area to choose one of the many local hotels nearby instead. Christofinia Hotel is deliberately unresponsive: they told me to send emails to defunct email addresses in order to delay responses until after my refund period had ended. They do not respond to guests before they travel, instead bullying them once they arrive. The manager, named either ‘Kiga’ or ‘Effie’ (as she gave different names), behaves unprofessionally with an aggressive manner and no understanding of proper conduct. I had never previously been shouted at by hotel staff at the front desk before. Before booking with Christofinia, ask yourself if that is what you’d like to deal with on the way to breakfast with your family. I am shocked and appalled that this has happened and will be lodging a formal complaint.
Melody Leonie
Stayed 7 nights in Sep 2024
