4/10 Poor
DEAN, UPLAND
16 Dec,2024
Disliked: Cleanliness, amenities
We booked an oceanfront king several weeks ago through Expedia. We checked in early and was given a nice large remolded room with a large balcony and nice bathroom. It was however on the first floor, and directly over the outside setting area for the Deck restaurant. We asked for another room higher up and they said not available till later. We said fine and thank you and returned around 3:00pm. The receptionist gave a us another room in another building and it was awful!
It was oceanfront and was a king bed, but it was bad. Balcony was in disrepair, air conditioning unit was hanging out of the wall, no screen door to enjoy the ocean breeze and sound without worrying about sea gulls flying in. The bathroom was smaller than a motor home bathroom. The cabinet in the bathroom was beaten up. I should have turned around and say no way to this room, but we needed to shower and prepare for dinner. Also we paid $45 for valet parking which is mandatory, when I could have self parked right outside my room in an empty parking lot the valet uses when it’s busy, which this property was not on a Sunday night. Anyway live and learn, but I am disappointed that they would give out this room when they were not anywhere near capacity. If you do stay here get the rooms in the remodeled building. They look like the pictures. They will never show the pictures of these crappy rooms.
DEAN
Stayed 1 night in Dec 2024