10/10 Excellent
Jennifer, woodinville
Travelled with family
18 Apr,2023
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location in Gion, easy walking distance to convenient bus stops and subway stops, as well as many restaurants/shops. The Shirakawa river was so relaxing to watch. From our room, we could see cranes, turtles and large fish! Excellent decor with art and beautiful lighting, incredibly spacious (3 stories, all with full bath) with nice amenities (coffee/tea, pajamas/robe, umbrellas, laundry!, rooftop deck) and all rooms/floors had separate lockable entry code. I had only minor quibbles about the condition of the townhouse-style room (bedside power outlet not working on first floor, a pair of tattered pajamas). Main complaint was the communication - did not receive any direct communication from establishment until 27 hours prior to check-in, which made me nervous at the time, since my expectation was to receive the access code earlier. I also tried to text/email the night before checkout (to ask for a later checkout time of 11:00 AM), but they never got back to me. When I did call the next morning at 9:00 AM, I was able to talk with someone immediately, however. If you do not do well with stairs, do not book this place! For everyone else who doesn't need a front desk for easy help, this place is a solid value for an amazing location.
