6/10 Okay
Catalin
Travelled with family
22 Sept,2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very nice and helpful, typical of Japanese hospitality. The area is well located and walkable for dining and shopping. The hotel entrance, small lobby and breakfast area is located in a machiya (old style Japanese house) but the rooms are in a traditional block at the back. Cleanliness was very poor - the third floor, where we had our room, was constantly dirty for the 4 night duration, it looked it hadn't been hoovered for a while. Room was dirty when we checked in - hair on the floor in the room and bathroom and wet carpet. The room walls were scoffed with visible markings, it brought back YMCA memories... There's no wardrobe in the room, only a tiny exposed rail with hangers by the window. We had bought breakfast but regretted it... Because breakfast is served in a small room in the old house at the entrance, it has limited table capacity. To manage capacity, the hotel asks you to commit to a half hour slot in the morning when you can have breakfast AND the type of food (Japanese or Western), when you check in. It felt very inconvenient to choose when you want to wake up and what to eat three days ahead!! Unless you're the type of person who has their life organised by the hour when on holiday, I wouldn't recommend breakfast - there's plenty of dining places around the hotel.
Catalin
Stayed 1 night in Sep 2024
