Kulen Promtep Wildlife Sanctuary

Super friendly and reliable staff. Always happy to help if I needed anything and they made a point to remember me. They made it super easy to extend my stay.

Excellent staff , friendly and helpful

Sadly I experienced what I am very sure was bed bugs in the fourth floor room, also the staff woke me up each morning dragging what sounded like a metal object around the floor as the 5th floor was the bar and restaurant area where breakfast was served. The pool is not a pool but a condemed large bath with lots of broken tiles leading up to the "pool" area...The shower in both rooms (I swapped to 1st floor after a few days due to the bed bugs) was leaking and took a week to get the handyman to simply tighten the connections. The hotel is in a very handy area for the bars, central market so that is a plus, the rooms are semi modern and bed was comfy aside from the suspected bed bugs.. Staff are friendly so no issues with them. The coffee shop seemed to have little buss or energy so I ended up going to Browns coffee shop for breakfast and coffee each morning..The breakfast was not up to much, poor fruit juice and cheap bread for toast.. Sorry guys but there is better out there, this place needs a cash injection to bring it up to a decent standard and a deep clean overall..(I even purchased a litre of bleach). I then noticed another review with similar issues around noise and suspected bed bugs on the fourth floor so hopefully the hotel will do something to resolve.