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"I don’t receive upgrade benefit even though the hotel was quite empty. The service and staff are excellent. The spa is a great asset. The location couldn’t be better 2 mins walk to the main square. The only real negative was the lobby music which played in the lobby and restaurants. It was a 5 min loop and by the end of our stay was driving us up the wall."

"The hotel was beautiful. Our room was amazing, looking over the Main Square. It was a stunning room and the staff were exceptional and so friendly. Nothing was too much trouble. Will definitely be back."

"Good location Easy to get to the town Amazing staff and good room"

"A charming and well-located hotel with a simple yet elegant design. Impeccably clean and just minutes away from key attractions. The check-in (2 PM) and check-out (12 AM) hours are far more flexible than the standard 4 PM–11 AM, making your stay even more convenient."

"Nice and local to all main sights. Hotel room was lovely and clean on arrival."

"It was amazing "

"The hotel was within an easy direct walk from the train station, the old town square and the castle. Also close to several bridges to go across the river for interesting museums and sights there. Absolutely spoiled for choice on dining in the area. Also the Kazimierz has so much picturesque streets, squares and buildings. Shops for all needs were nearby, some open 24hrs. The staff at the hotel were all excellent and friendly. The lobby and rooms are very up to date, stylish and spotlessly clean. It’s as central as needed but conveniently tucked away to enjoy peace and quiet. If I return to Krakow I wouldn’t hesitate to stay there again. Made a very memorable trip."

"Staff so nice, helpful, and friendly! Great location. Shower was amazing. Bed was a little hard and room was too warm for us, but we were on 1st floor, so didn't feel comfortable leaving the window open."

"My husband and I stayed in this hotel when we visited Krakow last year. The options available for the breakfast buffet were plentiful and delicious. I slipped during one of the city tours and sprained my knee. The receptionist staff member and his colleagues went above and beyond to call a cab to get me to the hospital and reserved the hotel room for the additional days as I had postpone my return trip. Thank you for very much to the staff member on duty in the early week of November 2024! They went above and beyond in making sure that we were well cared for and comfortable! Thanks again!"